Ctrader High Ram usage

Created at 09 Aug 2021, 09:30
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Neilsh

Joined 10.04.2020

Ctrader High Ram usage
09 Aug 2021, 09:30


Hi, I have a computer with i5cpu n 8gig ddr3. I find after 1 day my ram is maxed out so I have to restart my computer everyday because ctrader becomes unresponsive.

I was running click algo bots and I thought this was the problem but I have tried just having a few charts open in the Trade section and after 1 day the ram is maxed out again. I can have varios other apps open and  trading view desktop app open which does use a bit of ram but it doesnt keep pilling up so my computer seems fine.

Any ideas on how to fix this as I can no longer use the ctrader platform because of this issue. 


@Neilsh
Replies

PanagiotisCharalampous
09 Aug 2021, 09:38

Hi Neilsh,

Please send us some troubleshooting information (press Ctrl+Alt+Shift+T when in cTrader). Paste the link to this discussion inside the text box before pressing Submit.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

Neilsh
09 Aug 2021, 10:11

RE:

PanagiotisCharalampous said:

Hi Neilsh,

Please send us some troubleshooting information (press Ctrl+Alt+Shift+T when in cTrader). Paste the link to this discussion inside the text box before pressing Submit.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi there, Just pasted the link through the ctrader trouble shooting text box.


@Neilsh

Neilsh
18 Aug 2021, 09:47

RE: Memory issue

PanagiotisCharalampous said:

Hi Neilsh,

Please send us some troubleshooting information (press Ctrl+Alt+Shift+T when in cTrader). Paste the link to this discussion inside the text box before pressing Submit.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi, any ideas how to fix the memory issue?

It happens with just charts open. ctrader will get to 5000mb within 6hrs. Faster with click algo bots running. Click algo memory manager bot cant control the memory use either. It still gets maxxed out.


@Neilsh

PanagiotisCharalampous
18 Aug 2021, 10:07

Hi Neilsh,

Can you please confirm that there is no custom indicator being used when this happens?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

Neilsh
20 Aug 2021, 07:43

RE:

PanagiotisCharalampous said:

Hi Neilsh,

Can you please confirm that there is no custom indicator being used when this happens?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi ctrader becomes unresponsive with 7 charts open with HMA on a couple of them.


@Neilsh

amusleh
20 Aug 2021, 09:17

RE: RE:

Neilsh said:

PanagiotisCharalampous said:

Hi Neilsh,

Can you please confirm that there is no custom indicator being used when this happens?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi ctrader becomes unresponsive with 7 charts open with HMA on a couple of them.

Hi,

Please remove all custom indicators/cBots from your charts, and then monitor your RAM usage for sometime.

Most of the time the high RAM usage is due to poor coding of custom indicators/cBots.

If the RAM usage was still high without any custom indicator/cBot then let us know.


@amusleh

Neilsh
20 Aug 2021, 10:05 ( Updated at: 21 Dec 2023, 09:22 )

Ram usage

Hi Amusleh, Thank you for your message. There was clickalgo switchback play button on each chart but not activated. I have removed these and also the few HMA's I had on the charts. I'll post here tomorrow with results.

Hi Amusleh. Still the same issue today the 21st  August my charts are totally naked now and still the same issue.

 

 


@Neilsh

Neilsh
21 Aug 2021, 13:37 ( Updated at: 21 Dec 2023, 09:22 )

Task manager from 20 08

Hi This is from the 20th I had charts open from the previous day the Memory was maxed out. I started click algo memory manager which knocked the Memory right down. So I left ctrader for an hour and came back and the Memory was maxed out again.

 


@Neilsh

PanagiotisCharalampous
23 Aug 2021, 10:26

Hi Neilsh,

The last report we received from you contained a lot of custom cBots running. Please reproduce the issue with no cBots running and send us again a troubleshooting report so that we can check again.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

Neilsh
23 Aug 2021, 23:42

RE: cBots running

PanagiotisCharalampous said:

Hi Neilsh,

The last report we received from you contained a lot of custom cBots running. Please reproduce the issue with no cBots running and send us again a troubleshooting report so that we can check again.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi there is 100% no bots running. Not unless ctrader is running them it self. I checked the Automate section bots and indicators to make sure nothing was on before I left ctrader running over night to test memory use.


@Neilsh

Neilsh
24 Aug 2021, 09:17 ( Updated at: 21 Dec 2023, 09:22 )

RE: Bots running

PanagiotisCharalampous said:

Hi Neilsh,

The last report we received from you contained a lot of custom cBots running. Please reproduce the issue with no cBots running and send us again a troubleshooting report so that we can check again.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi, I've just started ctrader again and will leave it running over night. Here are some screen shots of my bot section.


@Neilsh

Neilsh
24 Aug 2021, 09:18 ( Updated at: 21 Dec 2023, 09:22 )

RE: RE: Bots running

Neilsh said:

PanagiotisCharalampous said:

Hi Neilsh,

The last report we received from you contained a lot of custom cBots running. Please reproduce the issue with no cBots running and send us again a troubleshooting report so that we can check again.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi, I've just started ctrader again and will leave it running over night. Here are some screen shots of my bot section.

 


@Neilsh

PanagiotisCharalampous
24 Aug 2021, 10:25

Hi Neilsh,

Please let me know if it is possible to arrange a TeamViewer session when the RAM start accumulate, so that our engineers can investigate what happens. If yes, reach out to me at community@spotware.com to arrange it.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook


@PanagiotisCharalampous

Neilsh
25 Aug 2021, 09:38 ( Updated at: 21 Dec 2023, 09:22 )

RE: Hi

PanagiotisCharalampous said:

Hi Neilsh,

Please let me know if it is possible to arrange a TeamViewer session when the RAM start accumulate, so that our engineers can investigate what happens. If yes, reach out to me at community@spotware.com to arrange it.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi Panagiotis,

Yes that's fine. I'll do that.

I deleted a couple of instances of free bots that I had downloaded from ctrader site coz I thought maybe it was them causing the problems.

But that hasn't changed anything. Still really high memory use again. So I do have instances of click algo bots loaded but not activated as you could see in the pics I sent.

I watched ctrader memory use over a few hours yesterday before going to bed it seemed fine over that time the memory was not higher than 600mb. But over night it maxed again. I have my computer set to never sleep while on power. Would it be something to do with it being inactive?


@Neilsh

PanagiotisCharalampous
25 Aug 2021, 09:42

Hi Neilsh,

Can you please create a dump file and send it to me?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

Neilsh
26 Aug 2021, 11:22 ( Updated at: 21 Dec 2023, 09:22 )

RE: Dump file

Hi, I have the dump file but I can't work out how to attach it to this message.

 

PanagiotisCharalampous said:

Hi Neilsh,

Can you please create a dump file and send it to me?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

 


@Neilsh

PanagiotisCharalampous
26 Aug 2021, 11:34

Hi Neilsh,

Just send me an email.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook


@PanagiotisCharalampous

Neilsh
26 Aug 2021, 12:59

RE:

PanagiotisCharalampous said:

Hi Neilsh,

Just send me an email.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi Panagiotis, the file is 7.65Gig I can't email it sorry. Any other options?


@Neilsh

PanagiotisCharalampous
27 Aug 2021, 07:30

Hi Neilsh,

You can compress it and try sending it using TransferNow.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook


@PanagiotisCharalampous

Neilsh
27 Aug 2021, 12:30

RE: compressed dump file

PanagiotisCharalampous said:

Hi Neilsh,

You can compress it and try sending it using TransferNow.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi, I've sent the file to the email ad above.

 


@Neilsh

PanagiotisCharalampous
27 Aug 2021, 14:03

Hi Neilsh,

We received the files and we are investigating. 

Best Regards,

Panagiotis 

Join us on Telegram and Facebook


@PanagiotisCharalampous