Unable to open cTrader app on Windows 10 at all!

Created at 15 Jul 2021, 15:57

Joined 01.06.2020

Unable to open cTrader app on Windows 10 at all!
15 Jul 2021, 15:57

As per the title - can not open cTrader (downloaded through IC Markets) today whatsoever.

I have never had this issue in the last 18 months. I have uninstalled and reinstalled it, but still no joy. I have also done a full virus check of my system.

There was a windows 10 update I installed last night, which I will list the details of below.

Any idea what is going on here please? Super frustrating!

FYI I do have an MetaTrader account with IC Market also, which I can open and is running absolutely fine - so it's definitely a cTrader related issue as opposed to an issue solely with IC Markets.

WINDOWS UPDATE DETAILS:

https://support.microsoft.com/en-us/topic/july-13-2021-kb5004237-os-builds-19041-1110-19042-1110-and-19043-1110-ae798d3c-3de3-4c1f-b9d9-7391b71da889

Please help! Thanks

@intraflay

Replies

intraflay
15 Jul 2021, 16:27

RE:

intraflay said:

As per the title - can not open cTrader (downloaded through IC Markets) today whatsoever.

I have never had this issue in the last 18 months. I have uninstalled and reinstalled it, but still no joy. I have also done a full virus check of my system.

There was a windows 10 update I installed last night, which I will list the details of below.

Any idea what is going on here please? Super frustrating!

FYI I do have an MetaTrader account with IC Market also, which I can open and is running absolutely fine - so it's definitely a cTrader related issue as opposed to an issue solely with IC Markets.

WINDOWS UPDATE DETAILS:

https://support.microsoft.com/en-us/topic/july-13-2021-kb5004237-os-builds-19041-1110-19042-1110-and-19043-1110-ae798d3c-3de3-4c1f-b9d9-7391b71da889

Please help! Thanks

An update on this for the tech dept…. It was the above windows 10 update which was causing the problem. On uninstalling the update, it opens and works as it should.

Maybe something to be aware of!

@intraflay

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