I can not open ctrader

Created at 28 Sep 2014, 17:13

Joined 22.09.2013

I can not open ctrader
28 Sep 2014, 17:13

Could you help me solve this problem ?

PLATFORM VERSION INFO
   Windows            : 6.2.9200.0 (Win32NT)
   Common Language Runtime    : 4.0.30319.33440
   System.Deployment.dll        : 4.0.30319.33440 built by: FX45W81RTMREL
   clr.dll            : 4.0.30319.33440 built by: FX45W81RTMREL
   dfdll.dll            : 4.0.30319.33440 built by: FX45W81RTMREL
   dfshim.dll            : 6.3.9600.16384 (winblue_rtm.130821-1623)

SOURCES
   Deployment url           : file:///C:/Users/hero/AppData/Roaming/Microsoft/Internet%20Explorer/Quick%20Launch/User%20Pinned/TaskBar/FxPro%20cTrader.appref-ms%7C
                       Server       : nginx
   Deployment Provider url       : http://fxpro.ctrader.com/xTrader.application

ERROR SUMMARY
   Below is a summary of the errors, details of these errors are listed later in the log.
   * Activation of C:\Users\hero\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\FxPro cTrader.appref-ms| resulted in exception. Following failure messages were detected:
       + Downloading http://fxpro.ctrader.com/cTrader AppFiles/1.26.102.34402/xTrader.exe.manifest did not succeed.
       + The operation has timed out

COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.

WARNINGS
There were no warnings during this operation.

OPERATION PROGRESS STATUS
   * [28/09/2014 9:07:51 CH] : Activation of C:\Users\hero\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\FxPro cTrader.appref-ms| has started.
   * [28/09/2014 9:07:51 CH] : Performing necessary update check as specified by the deployment.
   * [28/09/2014 9:07:53 CH] : Consuming new update.
   * [28/09/2014 9:07:53 CH] : Installation of the application has started.

ERROR DETAILS
   Following errors were detected during this operation.
   * [28/09/2014 9:09:33 CH] System.Deployment.Application.DeploymentDownloadException (Unknown subtype)
       - Downloading http://fxpro.ctrader.com/cTrader AppFiles/1.26.102.34402/xTrader.exe.manifest did not succeed.
       - Source: System.Deployment
       - Stack trace:
           at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
           at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()
           at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState)
           at System.Deployment.Application.DownloadManager.DownloadManifestAsRawFile(Uri& sourceUri, String targetPath, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
           at System.Deployment.Application.DownloadManager.DownloadApplicationManifest(AssemblyManifest deploymentManifest, String targetDir, Uri deploymentUri, IDownloadNotification notification, DownloadOptions options, Uri& appSourceUri, String& appManifestPath)
           at System.Deployment.Application.DownloadManager.DownloadApplicationManifest(AssemblyManifest deploymentManifest, String targetDir, Uri deploymentUri, Uri& appSourceUri, String& appManifestPath)
           at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp)
           at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
           at System.Deployment.Application.ApplicationActivator.ConsumeUpdatedDeployment(SubscriptionState& subState, ActivationDescription actDesc)
           at System.Deployment.Application.ApplicationActivator.PerformDeploymentUpdate(SubscriptionState& subState, String& errorPageUrl)
           at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
           at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
           at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
       --- Inner Exception ---
       System.Net.WebException
       - The operation has timed out
       - Source: System
       - Stack trace:
           at System.Net.HttpWebRequest.GetResponse()
           at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)

COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.

@herophan

Replies

Spotware
29 Sep 2014, 12:27

Does the problem persist? If so, please check your internet connection and firewall settings.

@Spotware

Futuresmo
29 Sep 2014, 15:09

same problem here, cannot start since today

@Futuresmo

Spotware
29 Sep 2014, 15:24

RE:

Futuresmo said:

same problem here, cannot start since today

Please post the error message here.

@Spotware

Futuresmo
29 Sep 2014, 16:10

PLATFORM VERSION INFO
   Windows            : 6.2.9200.0 (Win32NT)
   Common Language Runtime    : 4.0.30319.34011
   System.Deployment.dll        : 4.0.30319.33440 built by: FX45W81RTMREL
   clr.dll            : 4.0.30319.34011 built by: FX45W81RTMGDR
   dfdll.dll            : 4.0.30319.33440 built by: FX45W81RTMREL
   dfshim.dll            : 6.3.9600.16384 (winblue_rtm.130821-1623)

ERROR SUMMARY
   Below is a summary of the errors, details of these errors are listed later in the log.
   * Activation of C:\Users\Miroslav\Desktop\RoboForex cTrader.appref-ms| resulted in exception. Following failure messages were detected:
       + Activation failed.
       + The system cannot find the file specified. (Exception from HRESULT: 0x80070002)

COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.

WARNINGS
There were no warnings during this operation.

OPERATION PROGRESS STATUS
* [29/09/2014 09:09:28] : Activation of C:\Users\Miroslav\Desktop\RoboForex cTrader.appref-ms| has started.
* [29/09/2014 09:09:28] : Performing necessary update check as specified by the deployment.

ERROR DETAILS
   Following errors were detected during this operation.
   * [29/09/2014 09:09:28] System.Deployment.Application.DeploymentException (Activation)
       - Activation failed.
       - Source: System.Deployment
       - Stack trace:
           at System.Deployment.Application.ComponentStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)
           at System.Deployment.Application.SubscriptionStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)
           at System.Deployment.Application.ApplicationActivator.Activate(DefinitionAppId appId, AssemblyManifest appManifest, String activationParameter, Boolean useActivationParameter)
           at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
           at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
           at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
       --- Inner Exception ---
       System.IO.FileNotFoundException
       - The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
       - Source: System.Deployment
       - Stack trace:
           at System.Deployment.Application.NativeMethods.CorLaunchApplication(UInt32 hostType, String applicationFullName, Int32 manifestPathsCount, String[] manifestPaths, Int32 activationDataCount, String[] activationData, PROCESS_INFORMATION processInformation)
           at System.Deployment.Application.ComponentStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)

COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.

@Futuresmo

Spotware
29 Sep 2014, 16:15

RE:

Futuresmo said:

PLATFORM VERSION INFO
   Windows            : 6.2.9200.0 (Win32NT)
   Common Language Runtime    : 4.0.30319.34011
   System.Deployment.dll        : 4.0.30319.33440 built by: FX45W81RTMREL
   clr.dll            : 4.0.30319.34011 built by: FX45W81RTMGDR
   dfdll.dll            : 4.0.30319.33440 built by: FX45W81RTMREL
   dfshim.dll            : 6.3.9600.16384 (winblue_rtm.130821-1623)

SOURCES
   Deployment url           : file:///C:/Users/Miroslav/Desktop/RoboForex%20cTrader.appref-ms%7C
                       Server       : nginx
   Deployment Provider url       : http://roboforex.ctrader.com/xTrader.application

ERROR SUMMARY
   Below is a summary of the errors, details of these errors are listed later in the log.
   * Activation of C:\Users\Miroslav\Desktop\RoboForex cTrader.appref-ms| resulted in exception. Following failure messages were detected:
       + Activation failed.
       + The system cannot find the file specified. (Exception from HRESULT: 0x80070002)

COMPONENT STORE TRANSACTION FAILURE SUMMARY
   No transaction error was detected.

WARNINGS
   There were no warnings during this operation.

OPERATION PROGRESS STATUS
   * [29/09/2014 09:09:28] : Activation of C:\Users\Miroslav\Desktop\RoboForex cTrader.appref-ms| has started.
   * [29/09/2014 09:09:28] : Performing necessary update check as specified by the deployment.

ERROR DETAILS
   Following errors were detected during this operation.
   * [29/09/2014 09:09:28] System.Deployment.Application.DeploymentException (Activation)
       - Activation failed.
       - Source: System.Deployment
       - Stack trace:
           at System.Deployment.Application.ComponentStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)
           at System.Deployment.Application.SubscriptionStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)
           at System.Deployment.Application.ApplicationActivator.Activate(DefinitionAppId appId, AssemblyManifest appManifest, String activationParameter, Boolean useActivationParameter)
           at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
           at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
           at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
       --- Inner Exception ---
       System.IO.FileNotFoundException
       - The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
       - Source: System.Deployment
       - Stack trace:
           at System.Deployment.Application.NativeMethods.CorLaunchApplication(UInt32 hostType, String applicationFullName, Int32 manifestPathsCount, String[] manifestPaths, Int32 activationDataCount, String[] activationData, PROCESS_INFORMATION processInformation)
           at System.Deployment.Application.ComponentStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)

COMPONENT STORE TRANSACTION DETAILS
   No transaction information is available.

It looks like there is the ClickOnce issue. The most common way to resolve ClickOnce issues is to uninstall the application, and then perform the installation again.

If it does not help, we recommend remove the ClickOnce file directory and install application again:

To clear ClickOnce file directory

Hold down the Windows key, and press R. The Run box should appear.
Into the Open field, enter C:\Users\%USERNAME%\AppData\Local\Apps, then click OK. This will open Windows Explorer. ( %USERPROFILE%\AppData\Local\Apps)

For windows xp the path it is different, so the command will be the below

       %USERPROFILE%\Local Settings\Application Data\

3. Delete the folder names **2.0**         
4. Reinstall the application

@Spotware

Futuresmo
29 Sep 2014, 17:08

Now i cannot install CTrader anymore

SOURCES
   Deployment url           : file:///C:/Users/Miroslav/Desktop/RoboForex%20cTrader.appref-ms%7C
                       Server       : nginx
   Deployment Provider url       : http://roboforex.ctrader.com/xTrader.application
   Application url           : http://dl.ctrader.com/roboforex/cTrader%20AppFiles/1.24.102.34376/xTrader.exe.manifest
                       Server       : ECAcc (ewr/1488)

IDENTITIES
Application Identity : roboforex cTrader, Version=1.24.102.34376, Culture=neutral, PublicKeyToken=2b1d787f64b7eb41, processorArchitecture=msil, type=win32

ERROR SUMMARY
   Below is a summary of the errors, details of these errors are listed later in the log.
   * Activation of C:\Users\Miroslav\Desktop\RoboForex cTrader.appref-ms| resulted in exception. Following failure messages were detected:
       + Downloading http://dl.ctrader.com/roboforex/cTrader AppFiles/1.24.102.34376/cTrader.exe did not succeed.
       + The underlying connection was closed: An unexpected error occurred on a receive.
       + Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.
       + An existing connection was forcibly closed by the remote host

COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.

WARNINGS
There were no warnings during this operation.

OPERATION PROGRESS STATUS
   * [29/09/2014 10:07:52] : Activation of C:\Users\Miroslav\Desktop\RoboForex cTrader.appref-ms| has started.
   * [29/09/2014 10:07:52] : Installation of the application has started.
   * [29/09/2014 10:07:52] : Processing of application manifest has successfully completed.
   * [29/09/2014 10:07:55] : Found compatible runtime version 4.0.30319.
   * [29/09/2014 10:07:55] : Request of trust and detection of platform is complete.

ERROR DETAILS
   Following errors were detected during this operation.
   * [29/09/2014 10:08:02] System.Deployment.Application.DeploymentDownloadException (Unknown subtype)
       - Downloading http://dl.ctrader.com/roboforex/cTrader AppFiles/1.24.102.34376/cTrader.exe did not succeed.
       - Source: System.Deployment
       - Stack trace:
           at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
           at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()
           at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState)
           at System.Deployment.Application.DownloadManager.DownloadDependencies(SubscriptionState subState, AssemblyManifest deployManifest, AssemblyManifest appManifest, Uri sourceUriBase, String targetDirectory, String group, IDownloadNotification notification, DownloadOptions options)
           at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp)
           at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
           at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
           at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
       --- Inner Exception ---
       System.Net.WebException
       - The underlying connection was closed: An unexpected error occurred on a receive.
       - Source: System
       - Stack trace:
           at System.Net.HttpWebRequest.GetResponse()
           at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
       --- Inner Exception ---
       System.IO.IOException
       - Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.
       - Source: System
       - Stack trace:
           at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
           at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)
           at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)
       --- Inner Exception ---
       System.Net.Sockets.SocketException
       - An existing connection was forcibly closed by the remote host
       - Source: System
       - Stack trace:
           at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)

COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.

@Futuresmo

Spotware
29 Sep 2014, 17:25

Please check your firewall and antivirus settings. Regarding to the error message you cannot download file http://dl.ctrader.com/roboforex/cTrader AppFiles/1.24.102.34376/cTrader.exe

@Spotware

Futuresmo
29 Sep 2014, 18:08

fixed by disabling Antivirus, i use Avast!

@Futuresmo

magnokem
01 Oct 2014, 12:41

Avast Messing Ctrader

Disable Avast and try to connect, after connected turn on avast.

@magnokem

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