I can't open the new update ctrader

Created at 18 Mar 2021, 08:07
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BL

BlackTrader

Joined 17.01.2020

I can't open the new update ctrader
18 Mar 2021, 08:07


Even after update to the new version of ctrader or re-install from scracth again for the new version, it is fail to running the program.. 

Please Help.

 

Here is the error:

PLATFORM VERSION INFO
Windows : 6.1.7601.65536 (Win32NT)
Common Language Runtime : 4.0.30319.1
System.Deployment.dll : 4.0.30319.1 (RTMRel.030319-0100)
clr.dll : 4.0.30319.1 (RTMRel.030319-0100)
dfdll.dll : 4.0.30319.1 (RTMRel.030319-0100)
dfshim.dll : 4.0.31106.0 (Main.031106-0000)

SOURCES
Deployment url : http://pepperstone.ctrader.com/xTrader-pepperstone.application
Server : nginx
Deployment Provider url : http://pepperstone.ctrader.com/xTrader-pepperstone.application
Application url : https://sdl.ctrader.com/pepperstone/cTrader%20AppFiles/4.0.7.48411/xTrader.exe.manifest
Server : nginx/1.16.1

IDENTITIES
Deployment Identity : pepperstone cTrader, Version=4.0.7.48411, Culture=neutral, PublicKeyToken=7ef853fc4bdbd138, processorArchitecture=msil
Application Identity : pepperstone cTrader, Version=4.0.7.48411, Culture=neutral, PublicKeyToken=7ef853fc4bdbd138, processorArchitecture=msil, type=win32

APPLICATION SUMMARY
* Installable application.
* Trust url parameter is set.
ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of http://pepperstone.ctrader.com/xTrader-pepperstone.application resulted in exception. Following failure messages were detected:
+ Failed to load the runtime. (Exception from HRESULT: 0x80131700)

COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.

WARNINGS
There were no warnings during this operation.

OPERATION PROGRESS STATUS
* [18/03/2021 5:50:38] : Activation of http://pepperstone.ctrader.com/xTrader-pepperstone.application has started.
* [18/03/2021 5:50:39] : Processing of deployment manifest has successfully completed.
* [18/03/2021 5:50:39] : Installation of the application has started.
* [18/03/2021 5:50:39] : Processing of application manifest has successfully completed.
* [18/03/2021 5:51:00] : Found compatible runtime version 4.0.30319.
* [18/03/2021 5:51:00] : Request of trust and detection of platform is complete.
* [18/03/2021 5:51:05] : Downloading of subscription dependencies is complete.
* [18/03/2021 5:51:05] : Commit of the downloaded application has started.

ERROR DETAILS
Following errors were detected during this operation.
* [18/03/2021 5:51:05] System.Runtime.InteropServices.COMException
- Failed to load the runtime. (Exception from HRESULT: 0x80131700)
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.NativeMethods.GetRequestedRuntimeInfo(String pExe, String pwszVersion, String pConfigurationFile, UInt32 startupFlags, UInt32 runtimeInfoFlags, StringBuilder pDirectory, UInt32 dwDirectory, UInt32& dwDirectoryLength, StringBuilder pVersion, UInt32 cchBuffer, UInt32& dwLength)
at System.Deployment.Application.Win32InterOp.SystemUtils.CheckSupportedImageAndCLRVersions(String path)
at System.Deployment.Application.SubscriptionStore.CheckApplicationPayload(CommitApplicationParams commitParams)
at System.Deployment.Application.SubscriptionStore.CommitApplication(SubscriptionState& subState, CommitApplicationParams commitParams)
at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.


@BlackTrader
Replies

PanagiotisCharalampous
18 Mar 2021, 08:42

Hi BlackTrader,

Please try the following

1) a clean installation.

2) if the clean installation does not resolve the issue, try reinstalling .Net Framework.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous