Unable to launch the ctrader application on Desktop

PanagiotisCharalampous
17 Mar 2021, 09:47

Hi dropnewemail,

Can you please try a clean installation and let me know if it resolves the problem?

Best Regards,

Panagiotis 

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dropnewemail
17 Mar 2021, 09:49

RE:

Thanks for reply - You mean to uninstall and reinstall the application?

PanagiotisCharalampous said:

Hi dropnewemail,

Can you please try a clean installation and let me know if it resolves the problem?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
17 Mar 2021, 10:18

Hi dropnewemail,

Yes this is what I mean but you need to follow the steps provided above.

Best Regards,

Panagiotis 

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dropnewemail
17 Mar 2021, 10:34

RE:

Hi,

I have followed the above and still unable to do.

Now I cannot see application on desktop as before.

PanagiotisCharalampous said:

Hi dropnewemail,

Yes this is what I mean but you need to follow the steps provided above.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
17 Mar 2021, 10:53

Hi dropnewemail,

Did you reinstall cTrader? Did you search it in Windows Search and it is not there?

Best Regards,

Panagiotis 

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dropnewemail
17 Mar 2021, 11:06

RE:

Yes I did - when I installed from Fxpro it worked for me and when I am trying to do with IC markets as a broker it is not working for me

PanagiotisCharalampous said:

Hi dropnewemail,

Did you reinstall cTrader? Did you search it in Windows Search and it is not there?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
17 Mar 2021, 11:10

Hi dropnewemail,

Did the installation finish successfully?

Best Regards,

Panagiotis 

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dropnewemail
17 Mar 2021, 11:27

RE:

For IC Market - it did not install for me and same error was popped up when I downloaded from their website.

From FxPro installation was completed successfully (working fine by logging in) and before downloading from IC market I did clean uninstall FxPro ctrader and tried IC market and it failed by showing below error.

PLATFORM VERSION INFO
    Windows             : 6.1.7600.0 (Win32NT)
    Common Language Runtime     : 4.0.30319.1
    System.Deployment.dll         : 4.0.30319.1 (RTMRel.030319-0100)
    clr.dll             : 4.0.30319.1 (RTMRel.030319-0100)
    dfdll.dll             : 4.0.30319.1 (RTMRel.030319-0100)
    dfshim.dll             : 4.0.31106.0 (Main.031106-0000)

SOURCES
    Deployment url            : http://icmarkets.ctrader.com/xTrader.application
                        Server        : nginx
    Deployment Provider url        : http://icmarkets.ctrader.com/xTrader.application
    Application url            : https://sdl.ctrader.com/icmarkets/cTrader%20AppFiles/4.0.7.48324/xTrader.exe.manifest
                        Server        : nginx/1.16.1

IDENTITIES
    Deployment Identity        : IC Markets cTrader, Version=4.0.7.48324, Culture=neutral, PublicKeyToken=7ef853fc4bdbd138, processorArchitecture=msil
    Application Identity        : IC Markets cTrader, Version=4.0.7.48324, Culture=neutral, PublicKeyToken=7ef853fc4bdbd138, processorArchitecture=msil, type=win32

APPLICATION SUMMARY
    * Installable application.
    * Trust url parameter is set.
ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of http://icmarkets.ctrader.com/xTrader.application resulted in exception. Following failure messages were detected:
        + Failed to load the runtime. (Exception from HRESULT: 0x80131700)

COMPONENT STORE TRANSACTION FAILURE SUMMARY
    No transaction error was detected.

WARNINGS
    There were no warnings during this operation.

OPERATION PROGRESS STATUS
    * [17/03/2021 08:57:39] : Activation of http://icmarkets.ctrader.com/xTrader.application has started.
    * [17/03/2021 08:57:39] : Processing of deployment manifest has successfully completed.
    * [17/03/2021 08:57:39] : Installation of the application has started.
    * [17/03/2021 08:57:41] : Processing of application manifest has successfully completed.
    * [17/03/2021 08:57:43] : Found compatible runtime version 4.0.30319.
    * [17/03/2021 08:57:43] : Request of trust and detection of platform is complete.
    * [17/03/2021 09:00:36] : Downloading of subscription dependencies is complete.
    * [17/03/2021 09:00:36] : Commit of the downloaded application has started.

ERROR DETAILS
    Following errors were detected during this operation.
    * [17/03/2021 09:00:36] System.Runtime.InteropServices.COMException
        - Failed to load the runtime. (Exception from HRESULT: 0x80131700)
        - Source: System.Deployment
        - Stack trace:
            at System.Deployment.Application.NativeMethods.GetRequestedRuntimeInfo(String pExe, String pwszVersion, String pConfigurationFile, UInt32 startupFlags, UInt32 runtimeInfoFlags, StringBuilder pDirectory, UInt32 dwDirectory, UInt32& dwDirectoryLength, StringBuilder pVersion, UInt32 cchBuffer, UInt32& dwLength)
            at System.Deployment.Application.Win32InterOp.SystemUtils.CheckSupportedImageAndCLRVersions(String path)
            at System.Deployment.Application.SubscriptionStore.CheckApplicationPayload(CommitApplicationParams commitParams)
            at System.Deployment.Application.SubscriptionStore.CommitApplication(SubscriptionState& subState, CommitApplicationParams commitParams)
            at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

COMPONENT STORE TRANSACTION DETAILS
    No transaction information is available.

PanagiotisCharalampous said:

Hi dropnewemail,

Did the installation finish successfully?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
17 Mar 2021, 14:00

Hi dropnewemail,

Cab you also try uninstalling and reinstalling .Net Framework? You can find it here.

Best Regards,

Panagiotis 

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dropnewemail
17 Mar 2021, 14:28

RE:

Thank you for your help much appreciated.

It worked by reinstalling .NET.

Thanks

PanagiotisCharalampous said:

Hi dropnewemail,

Cab you also try uninstalling and reinstalling .Net Framework? You can find it here.

Best Regards,

Panagiotis 

Join us on Telegram