The icon is abnormal and the candlestick chart is fixed and cannot be used normally.

Created at 17 Feb 2021, 11:45
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
YA

yakeshansd

Joined 10.09.2020

The icon is abnormal and the candlestick chart is fixed and cannot be used normally.
17 Feb 2021, 11:45


The icon is abnormal and the candlestick chart is fixed and cannot be used normally.
ASUS ZenBook UX425EA
Computer configuration 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
RAM 16.0 GB
Version Windows 10 home
Version number 20H2
Installation date ‎2021/‎2/‎15
Operating system internal version 19042.804
Experience Windows Feature Experience Pack 120.2212.551.0


@yakeshansd
Replies

PanagiotisCharalampous
17 Feb 2021, 12:39

Hi yakeshansd,

I am not sure what do you mean. Can you elaborate on what the problem is?

Best Regards,

Panagiotis 

Join us on Telegram


@PanagiotisCharalampous

yakeshansd
17 Feb 2021, 13:15 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi yakeshansd,

I am not sure what do you mean. Can you elaborate on what the problem is?

Best Regards,

Panagiotis 

Join us on Telegram

Hi.

Charts will not load

The chart cannot be zoomed on the candle
The price is not in the candle
.Net FrameWork has been installed
Normal when I use the virtual machine

 

The first one is on win10
The second one is in the virtual machine

 

 

I am a mac user
ctrader cannot be installed on mac
I bought a PC ASUS specifically to use ctrader, but I didn’t expect it to work normally on win10
XD can only be used in win10 virtual machine


@yakeshansd