Charts will not load, every timeframe is the same.

PanagiotisCharalampous
03 Feb 2021, 09:22

Hi broer.forex,

Can you please install Spotware cTrader Beta, create a new cTrader ID and let us know if the problem persists?

Best Regards,

Panagiotis 

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broer.forex
03 Feb 2021, 18:16

RE:

PanagiotisCharalampous said:

Hi broer.forex,

Can you please install Spotware cTrader Beta, create a new cTrader ID and let us know if the problem persists?

Best Regards,

Panagiotis 

Join us on Telegram 

 

Hello Panagiotis,

I am experiencing the same problem in the cTrader Beta version. From this Beta version, I have also created a CTRL+ALT+SHIFT+T report. 

Thank you for your quick responce.

Kind Regards,

Berrie

PanagiotisCharalampous
04 Feb 2021, 08:01

Hi Berrie,

Did you create a new cTrader ID as well as per my instructions?

Best Regards,

Panagiotis 

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Berrie
04 Feb 2021, 11:57

RE:

PanagiotisCharalampous said:

Hi Berrie,

Did you create a new cTrader ID as well as per my instructions?

Best Regards,

Panagiotis 

Join us on Telegram 

Hi Panagiotis,

I did. This is my new ID, wich I created in the Beta version. I also noticed that cBots are'nt working properly, maybe it is related to the same problem?

For instance sample Martingale cBot.

It will start with a trade, when there is a loss or a win it should start a new trade. But it doesn't.

Kind regards,
Berrie

PanagiotisCharalampous
04 Feb 2021, 14:07

Hi Berrie,

It does not seem related. I will forward the information to the product team, in case they can identify what is the problem.

Best Regards,

Panagiotis 

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Berrie
04 Feb 2021, 15:10

RE:

PanagiotisCharalampous said:

Hi Berrie,

It does not seem related. I will forward the information to the product team, in case they can identify what is the problem.

Best Regards,

Panagiotis 

Join us on Telegram 

Will you keep me updated? 

Kind Regards

PanagiotisCharalampous
04 Feb 2021, 15:16

Hi Berrie,

I will let you know if we find a solution to this.

Best Regards,

Panagiotis 

Join us on Telegram 

Berrie
07 Feb 2021, 11:24

RE:

PanagiotisCharalampous said:

Hi Berrie,

I will let you know if we find a solution to this.

Best Regards,

Panagiotis 

Join us on Telegram 

I have noticed something: when I open cTrader and let the program run for a whole day and night, suddenly the charts work. When I restart it doesn't work anymore.

Maybe it can help find the bug?

Kind regards

Berrie

yakeshansd
17 Feb 2021, 11:52

Hello, my question is the same as yours, have you found a way?
ASUS ZenBook UX425EA
Computer configuration 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
RAM 16.0 GB
Version Windows 10 home
Version number 20H2
Installation date ‎2021/‎2/‎15
Operating system internal version 19042.804
Experience Windows Feature Experience Pack 120.2212.551.0

PanagiotisCharalampous
17 Feb 2021, 16:56

Hi all,

It seems to be an issue with your graphics cards. This seems to happen on Intel Xe Graphics video cards. You need to wait for a fix in the drivers from Intel.

Best Regards,

Panagiotis 

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hrldias
23 Jun 2021, 20:56

RE:

broer.forex said:

Hello all,

I have created a CTRL+SCHIFT+ALT+T report for this. My problem: when I start Ctrader, the charts wil load one time, upon start. Then they freeze. When I zoom or move the chart I can see everything moving (like the scale and such) accept for the candle sticks. When Ctrader has loaded one hour time frame candles, it does not matter to what time frame I change, the candles remain the  same. Also changing them to dots or line, it remains te candle sticks wich were loaded upon  starting up. Also, there are no new candles forming. What am I missing? .Net FrameWork 8.4 is installed, I have no virusscanner, I am working on a new laptop (HP Probook 450 G8 - 27J10EA) I changed it to factory setting multiple times, deleted all HP programs wich were not mandated. Still no succes. On my other (much older) laptops cTrader version 3.8 works fine. What could it be? 

Processor: 11th Gen Intel Core i5-1135G7@2.40GHz.

OS: Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
 

Im having the exactly same issue of yours. This is quite a wired experience. My hardware is,

Processor: 11th gen Intel Core i5 - 1135G7 @ 2.4Ghz

OS: Win 10 Pro

PanagiotisCharalampous
24 Jun 2021, 08:11

Hi hrldias,

Check this thread.

Best Regards,

Panagiotis 

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doducluan
25 Jun 2021, 13:29

RE:

broer.forex said:

Hello all,

I have created a CTRL+SCHIFT+ALT+T report for this. My problem: when I start Ctrader, the charts wil load one time, upon start. Then they freeze. When I zoom or move the chart I can see everything moving (like the scale and such) accept for the candle sticks. When Ctrader has loaded one hour time frame candles, it does not matter to what time frame I change, the candles remain the  same. Also changing them to dots or line, it remains te candle sticks wich were loaded upon  starting up. Also, there are no new candles forming. What am I missing? .Net FrameWork 8.4 is installed, I have no virusscanner, I am working on a new laptop (HP Probook 450 G8 - 27J10EA) I changed it to factory setting multiple times, deleted all HP programs wich were not mandated. Still no succes. On my other (much older) laptops cTrader version 3.8 works fine. What could it be? 

Processor: 11th Gen Intel Core i5-1135G7@2.40GHz.

OS: Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
 

Xin chào.
Tôi cũng gặp vấn đề tương tự như bạn.
Giá vẫn chạy bình thường nhưng biểu đồ nến không chạy.

Tôi dùng Asus ZenBook  UX425E thế hệ chíp mới nhất hiện tại.

rabiee.alireza.6876
19 Oct 2021, 10:50

i have same problem.

i have same problem and i disable graphic driver and you are good to go

firemyst
10 Mar 2022, 15:01

THis happened with the latest driver update today from Intel. I've had to roll it back.

I've submitted a report to @Spotware through the ctrl-shift-alt-T so Spotware can confirm if it is another bug in the Intel driver or not.

It affects both my Pepperstone and IC Markets cTrader platforms.

PanagiotisCharalampous
10 Mar 2022, 15:16

Hi firemyst,

If it fixes itself when rolling back the drivers, then it is a drivers issue.

Best Regards,

Panagiotis 

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