Installation

Created at 18 Jan 2021, 14:17
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Stefan.olaru00

Joined 18.01.2021

Installation
18 Jan 2021, 14:17


Hello, i've been trying to install icmarkets ctrader for a while with no results. I download the setup file and when I try to open it, it just closes automatically after less than a second, not allowing the install process to begin, displaying no error message. I've tried to run it as administrator and also under compatibility mode but with no results. This happens only with ctrader setup file, any other setup i can run with no problems. Can I please get some help on this ? Thank you


@Stefan.olaru00
Replies

PanagiotisCharalampous
18 Jan 2021, 14:54

Hi Stefan.olaru00,

Could you please check your Event Viewer for any possible messages that could help identify the issue?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

Stefan.olaru00
18 Jan 2021, 19:54

installation

Hi, thanks for repyling.

I opened the event viewer after trying to install, and I got these 5 messages:

Application: dfsvc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
   at System.RuntimeTypeHandle+IntroducedMethodEnumerator.MoveNext()
   at System.RuntimeType+RuntimeTypeCache+MemberInfoCache`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].PopulateMethods(Filter)
   at System.RuntimeType+RuntimeTypeCache+MemberInfoCache`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetListByName(Char*, Int32, Byte*, Int32, MemberListType, CacheType)
   at System.RuntimeType+RuntimeTypeCache+MemberInfoCache`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Populate(System.String, MemberListType, CacheType)
   at System.RuntimeType.GetMethodCandidates(System.String, System.Reflection.BindingFlags, System.Reflection.CallingConventions, System.Type[], Boolean)
   at System.RuntimeType.GetMethods(System.Reflection.BindingFlags)
   at System.Runtime.Serialization.SerializationEvents.GetMethodsWithAttribute(System.Type, System.Type)
   at System.Runtime.Serialization.SerializationEvents..ctor(System.Type)
   at System.Runtime.Serialization.SerializationEventsCache.GetSerializationEventsForType(System.Type)
   at System.Runtime.Serialization.ObjectManager.RaiseOnDeserializingEvent(System.Object)
   at System.Runtime.Serialization.Formatters.Binary.ObjectReader.ParseObject(System.Runtime.Serialization.Formatters.Binary.ParseRecord)
   at System.Runtime.Serialization.Formatters.Binary.__BinaryParser.Run()
   at System.Runtime.Serialization.Formatters.Binary.ObjectReader.Deserialize(System.Runtime.Remoting.Messaging.HeaderHandler, System.Runtime.Serialization.Formatters.Binary.__BinaryParser, Boolean, Boolean, System.Runtime.Remoting.Messaging.IMethodCallMessage)
   at System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Deserialize(System.IO.Stream, System.Runtime.Remoting.Messaging.HeaderHandler, Boolean, Boolean, System.Runtime.Remoting.Messaging.IMethodCallMessage)
   at System.Resources.ResourceReader.DeserializeObject(Int32)
   at System.Resources.ResourceReader.LoadObjectV2(Int32, System.Resources.ResourceTypeCode ByRef)
   at System.Resources.ResourceReader+ResourceEnumerator.get_Entry()
   at System.Resources.ResourceReader+ResourceEnumerator.get_Current()
   at System.ComponentModel.ComponentResourceManager.FillResources(System.Globalization.CultureInfo, System.Resources.ResourceSet ByRef)
   at System.ComponentModel.ComponentResourceManager.ApplyResources(System.Object, System.String, System.Globalization.CultureInfo)
   at System.Deployment.Application.SplashPiece.InitializeComponent()
   at System.Deployment.Application.SplashPiece..ctor(System.Deployment.Application.UserInterfaceForm, System.Deployment.Application.SplashInfo)
   at System.Deployment.Application.UserInterfaceForm.InitializeContent()
   at System.Deployment.Application.UserInterfaceForm..ctor(System.Threading.ManualResetEvent, System.Deployment.Application.SplashInfo)
   at System.Deployment.Application.UserInterface.UIThread()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()
 

Faulting application name: dfsvc.exe, version: 4.8.4084.0, time stamp: 0x5dda3e34
Faulting module name: clr.dll, version: 4.8.4250.0, time stamp: 0x5f2a059c
Exception code: 0xc0000006
 

Windows cannot access the file C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\630315125a5d3ca463ccb782604057fd\System.Windows.Forms.ni.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program ClickOnce because of this error.

Program: ClickOnce
File: C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\630315125a5d3ca463ccb782604057fd\System.Windows.Forms.ni.dll

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: C0000242
 

Fault bucket , type 0
Event Name: InPageError
Response: Not available
Cab Id: 0

Problem signature:
P1: c0000242
P2: 00000003
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B1B.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2C06.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2C17.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2C24.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2C35.tmp.txt
\\?\C:\Users\Stefan\AppData\Local\Temp\WER2C67.tmp.appcompat.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_c0000242_b69a2739fbfe933d6ef3d055aea34faab348974c_081404d4_cab_de58c3eb-1385-4fbf-9378-f0007309494f\memory.hdmp

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_c0000242_b69a2739fbfe933d6ef3d055aea34faab348974c_081404d4_cab_de58c3eb-1385-4fbf-9378-f0007309494f

Analysis symbol: 
Rechecking for solution: 0
Report Id: 5ef352b4-05b1-41d4-a6d9-47bf2cd6b458
Report Status: 4
Hashed bucket: 
Cab Guid: 0

 

Fault bucket 271011235, type 5
Event Name: InPageError
Response: Not available
Cab Id: 0

Problem signature:
P1: c0000242
P2: 00000003
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B1B.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2C06.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2C17.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2C24.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2C35.tmp.txt
\\?\C:\Users\Stefan\AppData\Local\Temp\WER2C67.tmp.appcompat.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_c0000242_b69a2739fbfe933d6ef3d055aea34faab348974c_081404d4_cab_de58c3eb-1385-4fbf-9378-f0007309494f\memory.hdmp

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_c0000242_b69a2739fbfe933d6ef3d055aea34faab348974c_081404d4_de58c3eb-1385-4fbf-9378-f0007309494f

Analysis symbol: 
Rechecking for solution: 0
Report Id: 5ef352b4-05b1-41d4-a6d9-47bf2cd6b458
Report Status: 268435456
Hashed bucket: c25b4924202b365523379c47914ccfc8
 


@Stefan.olaru00