Charts take minutes to load!

Spotware
22 Apr 2014, 09:36

Please press Ctrl+Shift+Alt+T. It will send us troubleshooting information.

Trident
28 Apr 2014, 11:22

my charts are also taking an age to load on Ctrader (running on Parallels) AND ctrader web - on 2 different Mac computers - Chrome & Safari - IC Markets & OMF. I can't trade!

Spotware
28 Apr 2014, 11:44

RE:

garrickwynne said:

my charts are also taking an age to load on Ctrader (running on Parallels) AND ctrader web - on 2 different Mac computers - Chrome & Safari - IC Markets & OMF. I can't trade!

Please send us troubleshooting information by pressing Ctrl+Shift+Alt+T.

kestkam
02 May 2014, 13:52

RE:

Zubera said:

Got this problem for some weeks now. When I open my ctrader platform it takes several minutes to load my charts! Also I got a CBot for News trading which is supposed to set orders at a specific time. The bot also places the order 5-10 secs later than it should. My cTrader shows me a proxy latency of 12ms and a server latency of 19ms, so that shouldnt be the problem. Also my internet connection is very fast. I can load all websites in less than a second, play online games with a low latency and so on.

Hi,

I am interested in CBot for News trading you have written about. Would you be so kind to provide any comments on that? If it works properly I would like to get the one for myself. Please answer as soon as possible.

sifneos4fx
31 Aug 2018, 13:50

Hi Folks,

Same here. Remove RSI Indicator and charts will load again fast, see this: https://ctrader.com/forum/ctrader-support/13643

Peace,

Patrick

sifneos4fx
05 Sep 2018, 12:05

Hello Panagiotis

Is there any progress in this issue? Is there somthing I can do?

Best,

Patrick

sifneos4fx
05 Sep 2018, 12:11

Forgot to mentioned, on Windows 10, MS Edge is timeframe/chart loading even slower than on safari...