cTrader lost all my drawings (and workspace modifications) for the second time
cTrader lost all my drawings (and workspace modifications) for the second time
26 Sep 2020, 14:56
Hello. I came to write in despair almost. This is the 2nd time ctrader is losing all my drawings and work in my workspace. I saved it at least 20 times yesterday at various points inside the day. And ctrader confirmed (via the notification window) that the workspace is saved. I closed the program last night and today the workspace has reverted to maybe a week ago. All work gone, this is hours and hours of work and analysis. How can we have faith and rely on the program when we cant know for sure that our work is safe from modification or erasing. Is there a local file we can back up ourselves. If not, why not? I see there is no auto-save feature. Not that it would help, as I saved the work myself and still it vanished. A help here would be greatly appreciated.
The last time was last weekend, again. Not sure if it is related or just that I rebooted computer, but same thing had happed and all work was gone. I was hoping this was a once off but right now I am feeling I cant rely on this. And I need to rely on it as I will shortly try for the ftmo challenge.
(Repost from Telegram)
Replies
Phaedon
28 Sep 2020, 09:43
RE:
Hello Panagioti,
No, I have only one instance open on desktop, and manually save quite often. I did have the web version of a different broker open, to check spreads, but that does not share the desktop workspace as far as I know. And it doesn't 'close' either.
Is there a way to check on your side on last saved workspace files?
Also, is ctrader supposed to save the workspace on its own at close?
Phaedon
PanagiotisCharalampous said:
Hi phaethon,
The only possible explanation would be that you had more than one instances open, maybe from different brokers as well, using the same workspace and the one closed last has overwritten the workspace saved by the other. Could that be the case?
Best Regards,
Panagiotis
@Phaedon
Phaedon
28 Sep 2020, 10:24
RE: RE:
Panagioti you may be right. I had set up an AWS instance a week ago to try to have as a backup system and that was running ctrader and, quite possibly, the same workspace.
But why would that save instead? I had left it running and did not interfere. Maybe if it had shut down, it would save once (if ctrader saves on close). Since there is no auto-save every X minutes (which btw seems an essential feature) why wouldn't my manual save be the last save of the workspace?
Thank you,
Phaedon
@Phaedon
PanagiotisCharalampous
28 Sep 2020, 09:35
Hi phaethon,
The only possible explanation would be that you had more than one instances open, maybe from different brokers as well, using the same workspace and the one closed last has overwritten the workspace saved by the other. Could that be the case?
Best Regards,
Panagiotis
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