You must be authenticated to perform this action. ERROR in PAGE

PanagiotisCharalampous
21 Sep 2020, 14:30

Hi ctid956028,

Can you please explain to us what is this application? Which browser and version do you use? How can we reproduce this problem?

Best Regards,

Panagiotis 

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Shares4us
21 Sep 2020, 14:56

RE:

Hi Panagiotis

it's the FX Blue Publisher for cTrader App
but the javascript that throws the error is on id.ctrader.com (that's your website isn't it)

PanagiotisCharalampous
21 Sep 2020, 14:58

Hi ctid956028,

Did you contact the application developer?

Best Regards,

Panagiotis 

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Shares4us
22 Sep 2020, 08:26

RE:

yes

But the javascript that throws the error is on id.ctrader.com (that's your website isn't it)

PanagiotisCharalampous
22 Sep 2020, 08:43

Hi ctid956028,

Yes but it is hosted in a third party application which we do not control. So we need the information requested above. If you cannot provide it, then the developer can do it.

Best Regards,

Panagiotis 

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michael-duque
04 Dec 2024, 00:20

Help Connecting C-trader to FXblue

Hi Mate, 

I know you posted this some time ago. I'm wondering if you got it working?

I'm trying to connect my ctrader account to FXblue and I'm having similar issues to what you did.

When I click Authorise I get 5 error messages with regard to ‘error occurred on the script’. I click yes all the way through and when I finally click on ‘Allow Access’ it says “Unable to obtain tokens from Ctrader”.

Neither C-trader or FXblue seem to be able to help. Ctrader told me to speak to FXblue and FXblue said they're trying to speak to c-trader but have had no response!

Appreciate any assistance.

Michael

PanagiotisCharalampous
05 Dec 2024, 06:51

RE: Help Connecting C-trader to FXblue

michael-duque said: 

Hi Mate, 

I know you posted this some time ago. I'm wondering if you got it working?

I'm trying to connect my ctrader account to FXblue and I'm having similar issues to what you did.

When I click Authorise I get 5 error messages with regard to ‘error occurred on the script’. I click yes all the way through and when I finally click on ‘Allow Access’ it says “Unable to obtain tokens from Ctrader”.

Neither C-trader or FXblue seem to be able to help. Ctrader told me to speak to FXblue and FXblue said they're trying to speak to c-trader but have had no response!

Appreciate any assistance.

Michael

 

Hi Michael,

FXBlue never contacted us regarding any issues with our API. Only them can solve this unfortunately.

Best regards,

Panagiotis