displaced drawing objects

PanagiotisCharalampous
15 Jul 2020, 12:51

Hi findxbuy,

Can you please provide more information regarding this issue i.e. steps to reproduce or a short video demonstrating this behavior?  

Best Regards,

Panagiotis 

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findxbuy
15 Jul 2020, 16:32

RE:

PanagiotisCharalampous said:

Hi findxbuy,

Can you please provide more information regarding this issue i.e. steps to reproduce or a short video demonstrating this behavior?  

Best Regards,

Panagiotis 

Join us on Telegram

 

all i am doing is drawing up trendlines. that is all. when i draw it up. i close the platform then i return and it is all displaced. sometimes when the platform is running even.

findxbuy
15 Jul 2020, 16:36

RE:

PanagiotisCharalampous said:

Hi findxbuy,

Can you please provide more information regarding this issue i.e. steps to reproduce or a short video demonstrating this behavior?  

Best Regards,

Panagiotis 

Join us on Telegram

 

I have a supply and demand indicator running and a DiNapoli Stochastic.

findxbuy
15 Jul 2020, 16:46

RE: RE:

findxbuy said:

PanagiotisCharalampous said:

Hi findxbuy,

Can you please provide more information regarding this issue i.e. steps to reproduce or a short video demonstrating this behavior?  

Best Regards,

Panagiotis 

Join us on Telegram

 

I have a supply and demand indicator running and a DiNapoli Stochastic.

I can't because it happens when I switch charts and randomly

findxbuy
15 Jul 2020, 16:50

RE: RE: RE:

findxbuy said:

findxbuy said:

PanagiotisCharalampous said:

Hi findxbuy,

Can you please provide more information regarding this issue i.e. steps to reproduce or a short video demonstrating this behavior?  

Best Regards,

Panagiotis 

Join us on Telegram

 

I have a supply and demand indicator running and a DiNapoli Stochastic.

I can't because it happens when I switch charts and randomly

it is currently not acting up but it will happen randomly 

PanagiotisCharalampous
15 Jul 2020, 16:52

Hi findxbuy,

Please let us know the following

1) Broker and cTrader version

2) Please confirm that this happens when you remove the custom indicators from the chart.

3) It is still not clear to us what steps do you follow. It one comment you say that you close the platform, then you say when you switch charts. What does switch charts mean? Do you change the symbol within the same chart or do you navigate between different charts? Recording a video with the steps will help us understand what you are doing.

Best Regards,

Panagiotis 

Join us on Telegram

findxbuy
15 Jul 2020, 17:07

RE:

PanagiotisCharalampous said:

Hi findxbuy,

Please let us know the following

1) Broker and cTrader version

2) Please confirm that this happens when you remove the custom indicators from the chart.

3) It is still not clear to us what steps do you follow. It one comment you say that you close the platform, then you say when you switch charts. What does switch charts mean? Do you change the symbol within the same chart or do you navigate between different charts? Recording a video with the steps will help us understand what you are doing.

Best Regards,

Panagiotis 

Join us on Telegram

1. I am using ic markets. ctrader desktop 3.7

2. I have removed the custom indicator and redrawn the trendline but it is yet to happen again. when it does I will send a picture. I can't record a video because it happens randomly. I have 30 pairs that I look through. some remain the same but most of them are displaced after some times.

3. when I change pairs to other charts. as in I move from one pair to another on my list to the left of the platform. from AUDCAD chart to AUDCHF chart to AUDNZD etc...

findxbuy
15 Jul 2020, 17:22

RE:

PanagiotisCharalampous said:

Hi findxbuy,

Please let us know the following

1) Broker and cTrader version

2) Please confirm that this happens when you remove the custom indicators from the chart.

3) It is still not clear to us what steps do you follow. It one comment you say that you close the platform, then you say when you switch charts. What does switch charts mean? Do you change the symbol within the same chart or do you navigate between different charts? Recording a video with the steps will help us understand what you are doing.

Best Regards,

Panagiotis 

Join us on Telegram

so it just happens again purely charts. no indicators.

in some of the charts, it disappeared completely when some remained intact.

findxbuy
15 Jul 2020, 17:40

RE: RE:

findxbuy said:

PanagiotisCharalampous said:

Hi findxbuy,

Please let us know the following

1) Broker and cTrader version

2) Please confirm that this happens when you remove the custom indicators from the chart.

3) It is still not clear to us what steps do you follow. It one comment you say that you close the platform, then you say when you switch charts. What does switch charts mean? Do you change the symbol within the same chart or do you navigate between different charts? Recording a video with the steps will help us understand what you are doing.

Best Regards,

Panagiotis 

Join us on Telegram

 

 

 

so it just happens again purely charts. no indicators.

IC Markets AUDCAD h1 FTZVn | cTrader

IC Markets AUDNZD h1 0TZVn | cTrader

in some of the charts, it disappeared completely when some remained intact.

please do you have any solution for this?

PanagiotisCharalampous
16 Jul 2020, 08:48

Hi findxbuy,

Please send us some troubleshooting information the next time this happens (press Ctrl+Alt+Shift+T). In the form that will appear, please paste a link to this discussion.

Best Regards,

Panagiotis 

Join us on Telegram

findxbuy
31 Jul 2020, 17:20

RE:

PanagiotisCharalampous said:

Hi findxbuy,

Please send us some troubleshooting information the next time this happens (press Ctrl+Alt+Shift+T). In the form that will appear, please paste a link to this discussion.

Best Regards,

Panagiotis 

Join us on Telegram

I have sent you troubleshooting issue as requested.