Need help, can't run ctrader desktop after sudden computer shutdown (electricity is down)

Created at 08 Jun 2020, 09:31
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Santo Rusli

Joined 20.01.2020

Need help, can't run ctrader desktop after sudden computer shutdown (electricity is down)
08 Jun 2020, 09:31


hello need help what to do

 

this is the error detail , thank you for your help

PLATFORM VERSION INFO
    Windows             : 6.1.7601.65536 (Win32NT)
    Common Language Runtime     : 4.0.30319.42000
    System.Deployment.dll         : 4.7.2558.0 built by: NET471REL1
    clr.dll             : 4.7.2558.0 built by: NET471REL1
    dfdll.dll             : 4.7.2558.0 built by: NET471REL1
    dfshim.dll             : 4.0.41209.0 (Main.041209-0000)

SOURCES
    Deployment url            : file:///C:/Users/Santo/AppData/Roaming/Microsoft/Internet%20Explorer/Quick%20Launch/User%20Pinned/TaskBar/IC%20Markets%20cTrader.appref-ms%7C

ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of C:\Users\Santo\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\IC Markets cTrader.appref-ms| resulted in exception. Following failure messages were detected:
        + Exception reading manifest from http://icmarkets.ctrader.com/xTrader-IC%20Markets.application: the manifest may not be valid or the file could not be opened.
        + Parsing and DOM creation of the manifest resulted in error. Following parsing errors were noticed: 
            -HRESULT:     0x8007001f
             Start line:     0
             Start column:     0
             Host file:     
        + A device attached to the system is not functioning. (Exception from HRESULT: 0x8007001F)

COMPONENT STORE TRANSACTION FAILURE SUMMARY
    No transaction error was detected.

WARNINGS
    There were no warnings during this operation.

OPERATION PROGRESS STATUS
    * [6/8/2020 1:29:29 PM] : Activation of C:\Users\Santo\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\IC Markets cTrader.appref-ms| has started.
    * [6/8/2020 1:29:29 PM] : Performing necessary update check as specified by the deployment.

ERROR DETAILS
    Following errors were detected during this operation.
    * [6/8/2020 1:30:09 PM] System.Deployment.Application.InvalidDeploymentException (ManifestParse)
        - Exception reading manifest from http://icmarkets.ctrader.com/xTrader-IC%20Markets.application: the manifest may not be valid or the file could not be opened.
        - Source: System.Deployment
        - Stack trace:
            at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)
            at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirect(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
            at System.Deployment.Application.DownloadManager.DownloadDeploymentManifest(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentUpdate(SubscriptionState& subState, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl, Uri& deploymentUri)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
--- End of stack trace from previous location where exception was thrown ---
            at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
        --- Inner Exception ---
        System.Deployment.Application.InvalidDeploymentException (ManifestParse)
        - Parsing and DOM creation of the manifest resulted in error. Following parsing errors were noticed: 
            -HRESULT:     0x8007001f
             Start line:     0
             Start column:     0
             Host file:     
        - Source: System.Deployment
        - Stack trace:
            at System.Deployment.Application.Manifest.AssemblyManifest.LoadCMSFromStream(Stream stream)
            at System.Deployment.Application.Manifest.AssemblyManifest..ctor(FileStream fileStream)
            at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)
        --- Inner Exception ---
        System.Runtime.InteropServices.COMException
        - A device attached to the system is not functioning. (Exception from HRESULT: 0x8007001F)
        - Source: System.Deployment
        - Stack trace:
            at System.Deployment.Internal.Isolation.IsolationInterop.CreateCMSFromXml(Byte[] buffer, UInt32 bufferSize, IManifestParseErrorCallback Callback, Guid& riid)
            at System.Deployment.Application.Manifest.AssemblyManifest.LoadCMSFromStream(Stream stream)

COMPONENT STORE TRANSACTION DETAILS
    No transaction information is available.


@Santo Rusli
Replies

Santo Rusli
08 Jun 2020, 18:09 ( Updated at: 21 Dec 2023, 09:22 )

 

this is the error message , now both computers i have that have ctrader can not continue, in the morning , only one is down, now both are down


@Santo Rusli

PanagiotisCharalampous
09 Jun 2020, 10:25

Hi Santo,

Please try a clean installation and let us know if this resolves the issue.

Best Regards,

Panagiotis 

Join us on Telegram

 


@PanagiotisCharalampous

Santo Rusli
09 Jun 2020, 10:50

i did Clean installation on one computer, it still have the error message above, it won't install the ctrader 

i heard in the chatroom that Icmarkets has problem yesterday and now today too, to open the ctrader

is anyone else from ictrader broker has the same problem?


@Santo Rusli

PanagiotisCharalampous
09 Jun 2020, 15:26

Hi Santo,

This error usually happens when the installed version of Windows doesn't have some files needed to decrypt a manifest signature. Usually this happens on old versions of Windows. We recommend to try fixing missing/corrupted Windows system files by following the instructions in this guide.

Best Regards,

Panagiotis 

Join us on Telegram


@PanagiotisCharalampous

Santo Rusli
10 Jun 2020, 11:08

So i managed to fix it today

one computer with windows 7 , i uninstall the net framework, but unsuccessful to install version 4.6, so i install verion 4.0 first, then i install the 4.8 , then  i am able to install the ctrader program 

with the computer with window 10, it suddently works too after that.......without uninstall and resinstall the net and the ctrader program......  weird

 

 


@Santo Rusli