Need help, can't run ctrader desktop after sudden computer shutdown (electricity is down)
Need help, can't run ctrader desktop after sudden computer shutdown (electricity is down)
08 Jun 2020, 09:31
hello need help what to do
this is the error detail , thank you for your help
PLATFORM VERSION INFO
Windows : 6.1.7601.65536 (Win32NT)
Common Language Runtime : 4.0.30319.42000
System.Deployment.dll : 4.7.2558.0 built by: NET471REL1
clr.dll : 4.7.2558.0 built by: NET471REL1
dfdll.dll : 4.7.2558.0 built by: NET471REL1
dfshim.dll : 4.0.41209.0 (Main.041209-0000)
SOURCES
Deployment url : file:///C:/Users/Santo/AppData/Roaming/Microsoft/Internet%20Explorer/Quick%20Launch/User%20Pinned/TaskBar/IC%20Markets%20cTrader.appref-ms%7C
ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of C:\Users\Santo\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\IC Markets cTrader.appref-ms| resulted in exception. Following failure messages were detected:
+ Exception reading manifest from http://icmarkets.ctrader.com/xTrader-IC%20Markets.application: the manifest may not be valid or the file could not be opened.
+ Parsing and DOM creation of the manifest resulted in error. Following parsing errors were noticed:
-HRESULT: 0x8007001f
Start line: 0
Start column: 0
Host file:
+ A device attached to the system is not functioning. (Exception from HRESULT: 0x8007001F)
COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.
WARNINGS
There were no warnings during this operation.
OPERATION PROGRESS STATUS
* [6/8/2020 1:29:29 PM] : Activation of C:\Users\Santo\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\IC Markets cTrader.appref-ms| has started.
* [6/8/2020 1:29:29 PM] : Performing necessary update check as specified by the deployment.
ERROR DETAILS
Following errors were detected during this operation.
* [6/8/2020 1:30:09 PM] System.Deployment.Application.InvalidDeploymentException (ManifestParse)
- Exception reading manifest from http://icmarkets.ctrader.com/xTrader-IC%20Markets.application: the manifest may not be valid or the file could not be opened.
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)
at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirect(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
at System.Deployment.Application.DownloadManager.DownloadDeploymentManifest(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentUpdate(SubscriptionState& subState, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl, Uri& deploymentUri)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
--- Inner Exception ---
System.Deployment.Application.InvalidDeploymentException (ManifestParse)
- Parsing and DOM creation of the manifest resulted in error. Following parsing errors were noticed:
-HRESULT: 0x8007001f
Start line: 0
Start column: 0
Host file:
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.Manifest.AssemblyManifest.LoadCMSFromStream(Stream stream)
at System.Deployment.Application.Manifest.AssemblyManifest..ctor(FileStream fileStream)
at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)
--- Inner Exception ---
System.Runtime.InteropServices.COMException
- A device attached to the system is not functioning. (Exception from HRESULT: 0x8007001F)
- Source: System.Deployment
- Stack trace:
at System.Deployment.Internal.Isolation.IsolationInterop.CreateCMSFromXml(Byte[] buffer, UInt32 bufferSize, IManifestParseErrorCallback Callback, Guid& riid)
at System.Deployment.Application.Manifest.AssemblyManifest.LoadCMSFromStream(Stream stream)
COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.
Replies
PanagiotisCharalampous
09 Jun 2020, 10:25
Hi Santo,
Please try a clean installation and let us know if this resolves the issue.
Best Regards,
Panagiotis
@PanagiotisCharalampous
Santo Rusli
09 Jun 2020, 10:50
i did Clean installation on one computer, it still have the error message above, it won't install the ctrader
i heard in the chatroom that Icmarkets has problem yesterday and now today too, to open the ctrader
is anyone else from ictrader broker has the same problem?
@Santo Rusli
PanagiotisCharalampous
09 Jun 2020, 15:26
Hi Santo,
This error usually happens when the installed version of Windows doesn't have some files needed to decrypt a manifest signature. Usually this happens on old versions of Windows. We recommend to try fixing missing/corrupted Windows system files by following the instructions in this guide.
Best Regards,
Panagiotis
@PanagiotisCharalampous
Santo Rusli
10 Jun 2020, 11:08
So i managed to fix it today
one computer with windows 7 , i uninstall the net framework, but unsuccessful to install version 4.6, so i install verion 4.0 first, then i install the 4.8 , then i am able to install the ctrader program
with the computer with window 10, it suddently works too after that.......without uninstall and resinstall the net and the ctrader program...... weird
@Santo Rusli
Santo Rusli
08 Jun 2020, 18:09 ( Updated at: 21 Dec 2023, 09:22 )
this is the error message , now both computers i have that have ctrader can not continue, in the morning , only one is down, now both are down
@Santo Rusli