error cannot save the template ctrader

Created at 15 May 2020, 03:15
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stesens

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Joined 18.07.2018

error cannot save the template ctrader
15 May 2020, 03:15

Hello,

 

I have windows 10

since some updates when I open the Desktop platform I have this error:

error cannot save the template ctrader

 

Also I can see that I am not able to save the Templates

 

Can you please assist to me?

Thanks

Kind regards

 

Stefano Sensini

@stesens
Replies

PanagiotisCharalampous
15 May 2020, 08:41

Hi Stefano,

Can you please do the following for me?

1) Post a screenshot of the error message you receive.

2) After the error message, send us some troubleshooting information. To do so press Ctrl+Alt+Shift+T, paste the link to this discussion in the textbox and press submit.

Best Regards,

Panagiotis 

Join us on Telegram

 

@PanagiotisCharalampous

stesens
15 May 2020, 11:52 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi Stefano,

Can you please do the following for me?

1) Post a screenshot of the error message you receive.

2) After the error message, send us some troubleshooting information. To do so press Ctrl+Alt+Shift+T, paste the link to this discussion in the textbox and press submit.

Best Regards,

Panagiotis 

Join us on Telegram

 

hi

submit toubleshooting,

@stesens

PanagiotisCharalampous
15 May 2020, 12:06

Hi Stefano,

It seems something is blocking cTrader from accessing that folder. Can you please try restarting your computer?

Best Regards,

Panagiotis 

Join us on Telegram

@PanagiotisCharalampous

stesens
16 May 2020, 02:34

RE:

PanagiotisCharalampous said:

Hi Stefano,

It seems something is blocking cTrader from accessing that folder. Can you please try restarting your computer?

Best Regards,

Panagiotis 

Join us on Telegram

I did several times but no luck...what else?

@stesens

ctid1373829
16 May 2020, 17:03

RE: RE:

Same here after recent update.  I tried this and it worked

 

 

 

 

stesens
17 May 2020, 01:05 ( Updated at: 21 Dec 2023, 09:22 )

RE: RE: RE:

done but still the issue...

there is a way to unistall it and reinstall it without losing the charts indicators?

 

 

tid1373829 said:

Same here after recent update.  I tried this and it worked

 

 

 

 

 

@stesens
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