Incorrect closing of a customer's order

Created at 28 Apr 2020, 06:54
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nhatitp

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Joined 11.04.2020

Incorrect closing of a customer's order
28 Apr 2020, 06:54

Hi Ctrader team! I don't understand why Ctrader closed my position like this. My order won but why closed and cut losses here. Look forward to the support


 


 

@nhatitp
Replies

PanagiotisCharalampous
28 Apr 2020, 08:24

Hi nhatitp,

Execution issues should be investigated by your broker. However it seems a high spread issue to me.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous
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