Seemingly Incorrectly Closed Position on Pepperstone Razor Demo

Created at 12 Mar 2020, 00:28
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NE539

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Joined 07.01.2020

Seemingly Incorrectly Closed Position on Pepperstone Razor Demo
12 Mar 2020, 00:28

(have contacted Pepperstone support so this thread can be deleted)

 

@NE539
Replies

PanagiotisCharalampous
12 Mar 2020, 08:08

Hi NE539,

Execution issues should be investigated by your broker.

Best Regards,

Panagiotis 

Join us on Telegram

 

@PanagiotisCharalampous

NE539
12 Mar 2020, 15:41

RE:

PanagiotisCharalampous said:

Hi NE539,

Execution issues should be investigated by your broker.

Best Regards,

Panagiotis 

Join us on Telegram

 

Yes, but can you provide some information on how this should look in the Ctrader? Should there not be something under 'Journal' etc., indicating an order change?

How can you be sure that this is not a Spotware/Ctrader problem (that has happened in the past according to FPA cases)?

@NE539

PanagiotisCharalampous
12 Mar 2020, 15:53

Hi NE539,

How can you be sure that this is not a Spotware/Ctrader problem (that has happened in the past according to FPA cases)?

This will be determined by your broker. We do not have access to the required information to investigate such issues via this channel. Only the broker can tell you why the position was closed at the specific price level.

Best Regards,

Panagiotis 

Join us on Telegram

@PanagiotisCharalampous
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