Ctrader Desktop Saving Issue

Created at 09 Mar 2020, 08:38
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Kokoy

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Joined 09.03.2020

Ctrader Desktop Saving Issue
09 Mar 2020, 08:38

Hello guys, I just want to know if the ctrader desktop or the web version can save a chart? I am trying to plot lines, support, resistance, trend lines etc. on currency pairs however, the problem is that sometimes it is saved and sometimes my drawings are erased. Then I have to replot my lines when I login again. Is there a way that my lines will be save in my charts?? And also, sometimes the lines that I plotted on a pair transfers to another pair. For example I drawn support and resistance lines on EURUSD, then the next day when I open the ctrader, those lines are in the GBPUSD pair. Anyone knows why this is happening? I email the support team and I have not received any response. Same with chat support they know nothing. Please badly need help here :(

@Kokoy
Replies

PanagiotisCharalampous
09 Mar 2020, 09:24

Hi KeatonLukas,

Thanks for reaching out. Unfortunately there is no such option at the moment.

Best Regards,

Panagiotis 

Join us on Telegram

 

@PanagiotisCharalampous

Kokoy
09 Mar 2020, 10:28

Hello sir, so there is no way that I can really plot lines and save it on the chart. This is sad. but thnx for the info

@Kokoy

jensnig
15 Mar 2020, 15:33

RE:

KeatonLukas said:

Hello sir, so there is no way that I can really plot lines and save it on the chart. This is sad. but thnx for the info

Hi, why don't you save your work by regularly saving your workspace? I have done this for years. It's a good practice that even allows you to save different versions of your work. I usually save all my workspaces even twice before I close cTrader.

Good Luck, Jens

 

@jensnig

mark_govender
08 Apr 2020, 21:02

RE: RE:

jensnig said:

KeatonLukas said:

Hello sir, so there is no way that I can really plot lines and save it on the chart. This is sad. but thnx for the info

Hi, why don't you save your work by regularly saving your workspace? I have done this for years. It's a good practice that even allows you to save different versions of your work. I usually save all my workspaces even twice before I close cTrader.

Good Luck, Jens

 

Hello,

 

I am also having the same issue. I have tried saving the workspace... but later on, the support / resistance lines have mysteriously moved to different levels. And also a clean chart will have tens of S/R lines transferred from other pairs which I was placing S/R line studies on. 

@mark_govender
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