Ctrader Desktop Saving Issue

Created at 09 Mar 2020, 08:38
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
KO

Kokoy

Follow

Joined 09.03.2020

Ctrader Desktop Saving Issue
09 Mar 2020, 08:38

Hello guys, I just want to know if the ctrader desktop or the web version can save a chart? I am trying to plot lines, support, resistance, trend lines etc. on currency pairs however, the problem is that sometimes it is saved and sometimes my drawings are erased. Then I have to replot my lines when I login again. Is there a way that my lines will be save in my charts?? And also, sometimes the lines that I plotted on a pair transfers to another pair. For example I drawn support and resistance lines on EURUSD, then the next day when I open the ctrader, those lines are in the GBPUSD pair. Anyone knows why this is happening? I email the support team and I have not received any response. Same with chat support they know nothing. Please badly need help here :(

@Kokoy
Replies

PanagiotisCharalampous
09 Mar 2020, 09:24

Hi KeatonLukas,

Thanks for reaching out. Unfortunately there is no such option at the moment.

Best Regards,

Panagiotis 

Join us on Telegram

 

@PanagiotisCharalampous

Kokoy
09 Mar 2020, 10:28

Hello sir, so there is no way that I can really plot lines and save it on the chart. This is sad. but thnx for the info

@Kokoy

jensnig
15 Mar 2020, 15:33

RE:

KeatonLukas said:

Hello sir, so there is no way that I can really plot lines and save it on the chart. This is sad. but thnx for the info

Hi, why don't you save your work by regularly saving your workspace? I have done this for years. It's a good practice that even allows you to save different versions of your work. I usually save all my workspaces even twice before I close cTrader.

Good Luck, Jens

 

@jensnig

mark_govender
08 Apr 2020, 21:02

RE: RE:

jensnig said:

KeatonLukas said:

Hello sir, so there is no way that I can really plot lines and save it on the chart. This is sad. but thnx for the info

Hi, why don't you save your work by regularly saving your workspace? I have done this for years. It's a good practice that even allows you to save different versions of your work. I usually save all my workspaces even twice before I close cTrader.

Good Luck, Jens

 

Hello,

 

I am also having the same issue. I have tried saving the workspace... but later on, the support / resistance lines have mysteriously moved to different levels. And also a clean chart will have tens of S/R lines transferred from other pairs which I was placing S/R line studies on. 

@mark_govender
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
The services provided by Spotware Systems Ltd. are not available to citizens or residents of the USA. Neither is the information on our websites directed toward soliciting citizens or residents of the USA.