CTrader desktop app will not start after today's update

Created at 04 Feb 2020, 01:57
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Monkey007

Joined 04.02.2020

CTrader desktop app will not start after today's update
04 Feb 2020, 01:57


CTrader desktop app will not start after today's update. It was working OK yesterday before today's update was downloaded and installed. I'm running CTrader on Linux using VirtualBox.

 


PLATFORM VERSION INFO
    Windows             : 10.0.18363.0 (Win32NT)
    Common Language Runtime     : 4.0.30319.42000
    System.Deployment.dll         : 4.8.3752.0 built by: NET48REL1
    clr.dll             : 4.8.4075.0 built by: NET48REL1LAST
    dfdll.dll             : 4.8.3752.0 built by: NET48REL1
    dfshim.dll             : 10.0.18362.1 (WinBuild.160101.0800)

SOURCES
    Deployment url            : file:///C:/Users/User/AppData/Roaming/Microsoft/Windows/Start%20Menu/Programs/OctaFX%20cTrader/OctaFX%20cTrader.appref-ms%7C
                        Server        : nginx
    Deployment Provider url        : http://octafx.ctrader.com/xTrader.application

ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OctaFX cTrader\OctaFX cTrader.appref-ms| resulted in exception. Following failure messages were detected:
        + Value does not fall within the expected range.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
    No transaction error was detected.

WARNINGS
    There were no warnings during this operation.

OPERATION PROGRESS STATUS
    * [03/02/2020 23:33:09] : Activation of C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OctaFX cTrader\OctaFX cTrader.appref-ms| has started.
    * [03/02/2020 23:33:10] : Performing necessary update check as specified by the deployment.

ERROR DETAILS
    Following errors were detected during this operation.
    * [03/02/2020 23:33:21] System.ArgumentException
        - Value does not fall within the expected range.
        - Source: System.Deployment
        - Stack trace:
            at System.Deployment.Application.NativeMethods.CorLaunchApplication(UInt32 hostType, String applicationFullName, Int32 manifestPathsCount, String[] manifestPaths, Int32 activationDataCount, String[] activationData, PROCESS_INFORMATION processInformation)
            at System.Deployment.Application.ComponentStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)
            at System.Deployment.Application.SubscriptionStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)
            at System.Deployment.Application.ApplicationActivator.Activate(DefinitionAppId appId, AssemblyManifest appManifest, String activationParameter, Boolean useActivationParameter)
            at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl, Uri& deploymentUri)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
--- End of stack trace from previous location where exception was thrown ---
            at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

COMPONENT STORE TRANSACTION DETAILS
    No transaction information is available.


 


@Monkey007
Replies

PanagiotisCharalampous
04 Feb 2020, 09:16

Hi Monkey007,

Please try a clean installation and let me know if it resolves the problem.

Best Regards,

Panagiotis 

Join us on Telegram

 


@PanagiotisCharalampous

Monkey007
05 Feb 2020, 01:47

RE:

PanagiotisCharalampous said:

Hi Monkey007,

Please try a clean installation and let me know if it resolves the problem.

Best Regards,

Panagiotis 

Join us on Telegram

 

Thanks for your help. CTrader is now working again for me. And somewhat surprisingly, all my charts were the same as I left them, despite uninstalling before doing the clean install.


@Monkey007