cTrader Freeze on VPS and Desktop

PanagiotisCharalampous
04 Nov 2019, 09:20

Hi tasr1r1,

We will need more information in order to investigate this issue. Please send us some troubleshooting information. To do so press Ctrl+Alt+Shift+T, paste a link to this discussion in the text box and press submit. If you are running custom cBots or indicators, please also send them to us at community@spotware.com.

Best Regards,

Panagiotis

tasr1r1
04 Nov 2019, 10:41

i notice it will happened when i switch the view from automate to trade. I suspect the new panel on the right cause the freeze as i never modified my bot recently and this panel was not there before. I can see from Task Manager Ctrader is using upto 2GB of memory (fyi I have 852 opened position on 1 pair)

I am unable to do the trobuleshooting information as the cTrader freeze beyond use. I am reluctant to share by cBOT due to confidentiality reason

PanagiotisCharalampous
04 Nov 2019, 10:46

Hi tasr1r1,

There are not much things we can do if we cannot reproduce the problem. In any case, we are releasing an update soon with performance improvements. Let's see if it resolves the issue.

Best Regards,

Panagiotis

tasr1r1
04 Nov 2019, 11:31 ( Updated at: 21 Dec 2023, 09:21 )

Noted on the update.. its just so frustrating as I have been using cTrader for years but it wont just open recently. Even if its open, it will start to hang when I start to click on the interface.

tasr1r1
04 Nov 2019, 11:56

btw both pics above are cTrader which was opened from my desktop (not VPS) not running any cBot. I just run it and it will freeze.

tasr1r1
04 Nov 2019, 15:24

i tried opening ctrader from my home pc which have better processor running on windows 10 with 16GB RAM with no avail. ctrader still hang up once i tried to open the trade tab

PanagiotisCharalampous
04 Nov 2019, 15:53

Hi tasr1r1,

Can you send us your settings file at community@spotware.com? You can find it in C:\Users\User\AppData\Roaming\broker-cTrader\Settings.

Best Regards,

Panagiotis

tasr1r1
05 Nov 2019, 04:24 ( Updated at: 21 Dec 2023, 09:21 )

Hi Panagiotis

Noted, I just email the three setting files in the folder

Just to show an example today, the cTrader was running fine on 'Automate' tab until I clicked 'Trade' tab. This is run from a laptop with no running cBots

.

PanagiotisCharalampous
05 Nov 2019, 10:33

Hi tasr1r1,

Thanks we have received the files. Do you still have 852 open positions when this happens? Are they displayed on the chart? If yes, then this might be the cause of the slowdown. You will need a lot of resources to handle such a scenario.

Best Regards,

Panagiotis

tasr1r1
05 Nov 2019, 13:01

Hi Panagiotis

Yes, I still have the position opened. Have been testing, developing bots using ctrader for years now with position upto 2000 before with no problem on cTrader (main advantage of cTrader vs Metatrader).  However, with recent update I think it consume too much resources and may not even a VPS friendly, considering automated trader will need to run via VPS. 

a quick walkthrough is maybe to close the chart with opened position in the trade tab as cTrader have no problem retrieving the chart in Automate tab. the Deal Map might be the culprit behind this freeze. 

Btw is there any plan to update the ctrader mobile app? as its difficult to filter the trade history on closed position via the app as it has no filter (by day, date or period). it will try to load all history when we open the history tab which is unnecessary.

PanagiotisCharalampous
05 Nov 2019, 13:58

Ηι tasr1r1,

Can we arrange a TeamViewer session with our QA team so that they can inspect the issue locally? If yes, let's arrange the details via email.

Regarding the mobile apps, they are updated every couple of months and new features are added. If you have suggestions, please use the Suggesitons section to post them. 

Best Regards,

Panagiotis