Summary shows wrong data

PanagiotisCharalampous
30 Sep 2019, 08:26

Hi ctid1566965,

Thanks for providing more information. All completed trades should be reflected in your history. Can you please provide more information about this issue? How did you conclude that there are trades not reflected in your history?

Best Regards,

Panagiotis

ctid1566965
30 Sep 2019, 17:28

RE:

Panagiotis Charalampous said:

Hi ctid1566965,

Thanks for providing more information. All completed trades should be reflected in your history. Can you please provide more information about this issue? How did you conclude that there are trades not reflected in your history?

Best Regards,

Panagiotis

The trades are in the history (on the trade page) but they don't show up in the summary (analyse page). I made 20 trades in total but only 15 in the statistic (analyse page).
The statistic says 6 winning trades, but in the history I see 9 winning trades. That's what I don't understand.

If starting balance is 1000 USD and the current balance is 1005.41 USD, should the net profit be 5.41 USD? In my case it shows 2.94 USD. This is just a demo account. Maybe that's the reason?

PanagiotisCharalampous
02 Oct 2019, 08:07

Hi ctid1566965,

Can you confirm that the information is for the same perion and the same account? Can you post some screenshots demonstrating this issue?

Best Regards,

Panagiotis

ctid1566965
02 Oct 2019, 15:27 ( Updated at: 21 Dec 2023, 09:21 )

RE:

Panagiotis Charalampous said:

Hi ctid1566965,

Can you confirm that the information is for the same perion and the same account? Can you post some screenshots demonstrating this issue?

Best Regards,

Panagiotis

The history says 39 trades. In the statistics it says total trades 34.
Starting balance was 1000$. Current balance 995.12$

Net Profit should be 4.88$

PanagiotisCharalampous
02 Oct 2019, 16:40

Hi ctid1566965,

Thanks. Can you please follow the steps below and let me know if they fix the issue?

1. Go to C:\Users\User\AppData\Roaming\broker-cTrader\Statistic
2. Delete the contents of the folder
3. Restart cTrader

Best Regards,

Panagiotis

ctid1566965
02 Oct 2019, 18:50

RE:

Panagiotis Charalampous said:

Hi ctid1566965,

Thanks. Can you please follow the steps below and let me know if they fix the issue?

1. Go to C:\Users\User\AppData\Roaming\broker-cTrader\Statistic
2. Delete the contents of the folder
3. Restart cTrader

Best Regards,

Panagiotis

Thank you very much for your help. It worked. Now everything is synced.