Ghost cTrader accounts

Created at 10 Jul 2019, 06:37
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swiss404

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Joined 22.05.2019

Ghost cTrader accounts
10 Jul 2019, 06:37

Hi, everybody. I'd like to enquire about something.

In "Trading Account" it says there are in Total 13 broker accounts but when you click on "view" there are only 7 (this is correct because all others has been removed/unlinked via the correspnding brokers).

My question is... Why are these "ghosts" accounts counted, even though they have been disconnected and removed from their respective brokers?

Most bothering is the fact that removed/unlinked accounts are still displayed e.g. in cMirror or when you connect myfxbook. They are not just displayed in the Trading Accounts view in cTrader ID website.

How do I make them disappear permanently?

Thanks for your help



@swiss404
Replies

PanagiotisCharalampous
10 Jul 2019, 09:25

Hi mukkacow,

We will have a look at this and come back to you.

Best Regards,

Panagiotis

@PanagiotisCharalampous
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