Advanced Protection turned off after connection loss

Created at 09 Jul 2019, 08:11
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
CT

ctid197008

Follow

Joined 20.04.2016

Advanced Protection turned off after connection loss
09 Jul 2019, 08:11

Hi

This is not a suggestion, but rather a bug from a trading perspective. When the cTrader Desktop loses connection, all the Advanced Protection settings are turned off. After reconnection, all settings have to be reset. This is a serious issue, as traders are not machines sitting in front of the desktop 24 hours a day. Furthermore, if a trader is in the fortunate position of having a hosted account, the same applies. There is not a single hosting company in the world that guarantees 100% uptime. Trading is not a game, but a livelihood for many of us.

Please fix this ASAP.

Louis Snyman

 

@ctid197008
Replies

PanagiotisCharalampous
09 Jul 2019, 09:54

Hi Louis,

Thank you for posting in our forum and for reporting this bug. We will fix it in an upcoming update.

Best Regards,

Panagiotis

@PanagiotisCharalampous
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
cTrader Ltd offers through its group of companies the cTrader platform. The information on this website is for general informational purposes only and does not constitute financial or investment advice. cTrader does not solicit retail investors. Reliance on this information is at your own risk.