Trendlines jump around over timeframes

antun_8
30 Jun 2019, 23:27

Both links are Daily mate

Kafeldom
06 Jul 2019, 19:54

Shite will fix it when I come home

Kafeldom
17 Jul 2019, 18:54

RE:

antun_8 said:

Both links are Daily mate

Fixed

benpepperwhittaker
18 Jul 2019, 11:49

I am experiencing a similar problem, opened a thread last week or so. Did not get resolved unfortunately.

Kafeldom
18 Jul 2019, 22:07

RE:

benpepperwhittaker said:

I am experiencing a similar problem, opened a thread last week or so. Did not get resolved unfortunately.

I hope they take a look at it...

PanagiotisCharalampous
19 Jul 2019, 09:20

Hi all,

Unfortunately we cannot reproduce this behavior. Can someone share a video with all the steps followed to reproduce this issue?

Best Regards,

Panagiotis

Kafeldom
21 Jul 2019, 20:51

RE:

Panagiotis Charalampous said:

Hi all,

Unfortunately we cannot reproduce this behavior. Can someone share a video with all the steps followed to reproduce this issue?

Best Regards,

Panagiotis

I sent the video to community@spotware.com

Kafeldom
29 Jul 2019, 15:45

Any update on this?

MavFX
30 Jul 2019, 21:49

This is still on going, how has this not been fixed yet? I have reported multiple issues with the platform and none of them have been looked into.

Support is awful I think, better off going back to MT4/MT5, even Tradingview.

MavFX
30 Jul 2019, 22:06

Weekly chart - http://prntscr.com/om4xn7

Daily chart - http://prntscr.com/om4y0a

4 Hour chart - http://prntscr.com/om4yb2

Weekly is normal, switching to the daily chart causes that trend line price is sitting on, on the weekly to move completely, but then switching down to the 4 hour moves it back below..

Other issue I'm facing is the chart data, I can only see data as far back as 2016 on the monthly, some charts do the same on the weekly but on the daily I'm able to see all data.

My broker have made numerous attempts to contact Spotware/cTrader to resolve these issues, then I speak to Spotware/cTrader to be told they haven't athough I have seen photo proof that they have, I don't know who to believe

MavFX
30 Jul 2019, 23:06

As requested here is a video of what happens, maybe you can reproduce the issue.

https://www.youtube.com/watch?v=_pCnk-goXTM&feature=youtu.be

MavFX
31 Jul 2019, 00:32

I've looked into this on trading view too and they have a support category just for it so it must be very common. Apparently its something to do with the time axis

Screenshot 1: http://prntscr.com/om6vbx

Screenshot 2:http://prntscr.com/om6vlp

I don't know whether this will help toward you looking into it

PanagiotisCharalampous
31 Jul 2019, 09:27

Hi all,

We have investigated this issue, we have identified the cause ans we are looking into possible solutions.

Best Regards,

Panagiotis

Kafeldom
01 Aug 2019, 16:05

RE:

MrPip said:

This is still on going, how has this not been fixed yet? I have reported multiple issues with the platform and none of them have been looked into.

Support is awful I think, better off going back to MT4/MT5, even Tradingview.

 

Yes support is an area they could improve upon, I've sent them an e-mail outlining a multitude of issues (which they requested) and haven't even gotten a simple reply. Although I still imensely prefer cTrader over MT4/MT5.

PanagiotisCharalampous
01 Aug 2019, 16:08

Hi Kafeldom,

We have received your email and investigated the issue. However the solution to this problem is not easy. We are studying possible solutions.

Best Regards,

Panagiotis

MavFX
05 Aug 2019, 21:27

RE: RE:

I do really like the platform however over recent months there just seems to be issue after issue and I can't cope with them anymore haha.

MrPip said:

This is still on going, how has this not been fixed yet? I have reported multiple issues with the platform and none of them have been looked into.

Support is awful I think, better off going back to MT4/MT5, even Tradingview.

 

Yes support is an area they could improve upon, I've sent them an e-mail outlining a multitude of issues (which they requested) and haven't even gotten a simple reply. Although I still imensely prefer cTrader over MT4/MT5.

This is a seperate issue but still a silly one, I can only see data as far back as 2016 on my monthly/weekly charts, I have hit refresh on the charts and re-installed but its still not showing me what I need to see.

Don't tell me there have been no reports of this issue as you said about the trend line bug because I've already seen others complaining online.

How can I fix this? if not when will you fix it?

PanagiotisCharalampous
06 Aug 2019, 09:12

RE: RE: RE:

MrPip said:

I do really like the platform however over recent months there just seems to be issue after issue and I can't cope with them anymore haha.

MrPip said:

This is still on going, how has this not been fixed yet? I have reported multiple issues with the platform and none of them have been looked into.

Support is awful I think, better off going back to MT4/MT5, even Tradingview.

 

Yes support is an area they could improve upon, I've sent them an e-mail outlining a multitude of issues (which they requested) and haven't even gotten a simple reply. Although I still imensely prefer cTrader over MT4/MT5.

 

This is a seperate issue but still a silly one, I can only see data as far back as 2016 on my monthly/weekly charts, I have hit refresh on the charts and re-installed but its still not showing me what I need to see.

 

Don't tell me there have been no reports of this issue as you said about the trend line bug because I've already seen others complaining online.

 

How can I fix this? if not when will you fix it?

Hi MrPip,

This issue will be fixed in v3.7.

Best Regards,

Panagiotis