Ctrader Connection Error

PanagiotisCharalampous
24 Jun 2019, 10:23

Hi aloz82,

Do you still have problems connecting?

Best Regards,

Panagiotis

aloz
24 Jun 2019, 12:02

Hi Mr Panagiotis,

Yes, still I can't connect. The same problem continues.

Best regards,

PanagiotisCharalampous
24 Jun 2019, 12:41

Hi aloz82,

Please send us sime troubleshootinh information. To do so, follow the steps below

1. Click on the sign in form
2. Press Ctrl+Alt+Shift+T.
3. In the form that will appear please paste the link to this discussion.
4. Press Submit

Let us know ehn you have done so to check further.

Best Regards,

Panagiotis 

aloz
24 Jun 2019, 13:03 ( Updated at: 21 Dec 2023, 09:21 )

Hi Mr Panagiotis,

I've sent troubleshooting information like the picture below.

Best Regards,

PanagiotisCharalampous
24 Jun 2019, 15:42

Hi aloz82,

Thanks. Can you check again now?

Best Regards,

Panagiotis 

aloz
24 Jun 2019, 17:29

Hi Mr Panagiotis,

Thanks to supporting, working now for the last 2 hours. 

Thanks again, yes it's working fine.

Best Regards,

anirudhgupta87
11 Feb 2022, 05:49

cTrader connection Error

Unable to login on cTrader desktop app.

attached screenshot

anirudhgupta87
11 Feb 2022, 05:51 ( Updated at: 21 Dec 2023, 09:22 )

RE: cTrader connection Error

anirudhgupta87 said:

Unable to login on cTrader desktop app.

attached screenshot

 

 

 

 

 

 

saad.lehireche.trading
09 Jan 2023, 16:04 ( Updated at: 21 Dec 2023, 09:23 )

Connection Error in desktop App login form

Hello ,

I have a issue when connecting to my account in Desktop App ( Ctrader, IC Market ) , it shown this Message :  

" Connection error, please check your internet connection and try again "

But in work in the Web app.

Xammo
09 Jan 2023, 16:23

Unless I'm missing something the latest post on this thread is showing as 11 Feb 2022, 05:51 - why has it made it to the top/most recent post?

It's the second or third one I've seen like this now... (coincidence it is about connectivity issues the same as happening now with 4.1?)