New Demo account created - and I didnt create it

Created at 20 Jun 2019, 23:55
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zedodia

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Joined 30.05.2018

New Demo account created - and I didnt create it
20 Jun 2019, 23:55

Has anyone every had issues with ctrader creating demo accounts randomly? I was asleep last night and woke to find two emails saying a new ctrader demo account had been creasted and linked to my broker. I definatly did not create this account.

 

ideas?

@zedodia
Replies

PanagiotisCharalampous
21 Jun 2019, 11:35

Hi zedodia,

Did you contact your broker regarding this?

Best Regards,

Panagiotis

@PanagiotisCharalampous

zedodia
24 Jun 2019, 13:53

RE:

Panagiotis Charalampous said:

Hi zedodia,

Did you contact your broker regarding this?

Best Regards,

Panagiotis

yes i did - they were unable to provide any information. I escalated the case but am awaiting further answers.

@zedodia

PanagiotisCharalampous
24 Jun 2019, 13:58

Hi zedodia,

We cannot help you via the forum. The accounts belong to the brokers so they should be able to trace who created the account. If they cannot find out they should contact Spotware support for further information.

Best Regards,

Panagiotis

@PanagiotisCharalampous

zedodia
24 Jun 2019, 14:00

RE:

Panagiotis Charalampous said:

Hi zedodia,

We cannot help you via the forum. The accounts belong to the brokers so they should be able to trace who created the account. If they cannot find out they should contact Spotware support for further information.

Best Regards,

Panagiotis

will do. thanks

@zedodia
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