cTrader RangeBars refresh bug
cTrader RangeBars refresh bug
13 Jun 2019, 09:28
Hello,
I'am using mostly RangeBars chart on cTrader. I have noticed that SOMETIMES the range bars chart just stuck and only price is refreshed without bars. Like in picture below. Also I have noticed, when I open range bar chart SOMETIMES it doesnt collect data proper -> I need to change intervals many times or reset the platform.
Replies
PanagiotisCharalampous
13 Jun 2019, 10:05
Hi exane,
Can you please send us troubleshooting information next time this happens? To do so, please press Ctrl+Alt+Shift+T, paste a link to this discussion in the textbox and then press Submit.
Best Regards,
Panagiotis
@PanagiotisCharalampous
exane
04 Jul 2019, 11:47
The problem isn't still solved. This problem occours randomly without any reason.The range bars just stuck. My platform was online throught all night becouse Iam having EA working with, and after night there was bars missing and not refreshing. I attach video for prove. The stuck dont concern every chart but some. Don't tell me about Ctrl+Alt+Shift+T becouse I did it.
The problem won't be so big if I could normally reset platform and se previous bars, but the range bars are recalulated and they just dissaperas.
@exane
alexsanramon
04 Jul 2019, 14:11
mine too. Always has refresh issue. I believe this happens if you have multiple charts per workspace in play.
@alexsanramon
PanagiotisCharalampous
04 Jul 2019, 14:17
Hi to all,
We managed to reproduce the issue. We will try to resolve with the next update.
Best Regards,
Panagiotis
@PanagiotisCharalampous
exane
13 Jun 2019, 09:31 ( Updated at: 21 Dec 2023, 09:21 )
@exane