Slow performance, hanging, not responding

Astroke
25 Apr 2019, 20:29

Hello,

You encounter problems only with cTrader? All other apps work well?

tgjobscv
25 Apr 2019, 20:34

After upgrade problem. Before stabile, after error. 

jitenlodhia
25 Apr 2019, 21:16

RE:

Astroke said:

Hello,

You encounter problems only with cTrader? All other apps work well?

Yes, just cTrader.  All other apps work fine.

jitenlodhia
25 Apr 2019, 21:18

RE:

tgjobscv said:

After upgrade problem. Before stabile, after error. 

It's been happening for a week or two.  I'm not sure when it updates - i think it does it in the background automatically.  I've uninstalled, updated .net, and re-installed with antivirus turned off, as per instructions on Spotware's troubleshooting page.

martin.spoon
25 Apr 2019, 22:30

RE: RE:

jitenlodhia said:

tgjobscv said:

After upgrade problem. Before stabile, after error. 

It's been happening for a week or two.  I'm not sure when it updates - i think it does it in the background automatically.  I've uninstalled, updated .net, and re-installed with antivirus turned off, as per instructions on Spotware's troubleshooting page.

I have noticed the same problem too and even more frustrating when you are running cBots as they all stop running on your charts when you have to force close cTrader becuase it has become unresponsive or very slow.

PanagiotisCharalampous
30 Apr 2019, 12:27

Hi all,

Please send troubleshooting information whenever you encounter such a behavior. Press Ctrl+Alt+Shift+T. paste the link your comment in the text box and press submit.

Best Regards,

Panagiotis

jitenlodhia
06 May 2019, 20:01

RE:

Panagiotis Charalampous said:

Hi all,

Please send troubleshooting information whenever you encounter such a behavior. Press Ctrl+Alt+Shift+T. paste the link your comment in the text box and press submit.

Best Regards,

Panagiotis

I have done this a few days ago.  Any update?

PanagiotisCharalampous
08 May 2019, 15:13

Hi jitenlodhia,

Unfortunately we did not receive anything. If you can still reproduce the issue please contact us at community@spotware.com to arrange a teamviewer session.

Best Regards,

Panagiotis

martin.spoon
08 May 2019, 17:54

RE:

Panagiotis Charalampous said:

Hi all,

Please send troubleshooting information whenever you encounter such a behavior. Press Ctrl+Alt+Shift+T. paste the link your comment in the text box and press submit.

Best Regards,

Panagiotis

I am not able to even post any troubleshooting information as cTrader Desktop immediately freezes after opening it, stays in Inactive mode. Three days now and have virtually not used it. Is there anything one can do. Others have tried reinstallation with the same problems still recurring. Thank you.

PanagiotisCharalampous
08 May 2019, 17:57

Hi martin.spoon,

Can we arrange a TeamViewer session with you as well?

Best Regards,

Panagiotis

colinbchmnn
09 Jul 2021, 13:47

I have noticed the same problem too and even more frustrating when you are running cBots as they all stop running on your charts when you have to force close cTrader becuase it has become unresponsive or very slow.

Ctrader hangs very quickly, has their been any fixes for this problem??

galafrin
14 Jul 2021, 17:30 ( Updated at: 14 Jul 2021, 17:32 )

It has always been slow and I  feel it is not really improving in that matter for instance it takes a few minutes to start my profile  sadly because quickly operating is critical. . Perhaps upgrading to .latest version of Dot Net Framework from 7 years old 4.0 will do, thouight.

victor.major
29 Jul 2021, 06:03

RE:

I have the same problem. I submitted the issue using the cTrader reporting tool. The only way that I can run cTrader is if I allocate at least 8Gb to the virtual machine and that is fantastically excessive. I used to be able to run it well on a 2Gb VPS.

galafrin said:

It has always been slow and I  feel it is not really improving in that matter for instance it takes a few minutes to start my profile  sadly because quickly operating is critical. . Perhaps upgrading to .latest version of Dot Net Framework from 7 years old 4.0 will do, thouight.