after update cTrader will not start using FXPro

Created at 24 Apr 2019, 05:15
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lec0456's avatar

lec0456

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Joined 14.11.2012

after update cTrader will not start using FXPro
24 Apr 2019, 05:15

After relaunching the update cTrader will not start. It gives a message saying it notified the cTrader team.

@lec0456
Replies

PanagiotisCharalampous
24 Apr 2019, 10:19

Hi lec0456,

Can you please try a clean installation? If it is insists, please post a screenshot of the error message.

Best Regards,

Panagiotis

@PanagiotisCharalampous

lec0456
24 Apr 2019, 10:50 ( Updated at: 21 Dec 2023, 09:21 )

i uninstalled and re-installed FxPro Ctrader and got the same error.

When i click ok it closes.

@lec0456

PanagiotisCharalampous
24 Apr 2019, 11:30

Hi lec0456,

Thanks, we received and we are checking.

Best Regards,

Panagiotis

@PanagiotisCharalampous

PanagiotisCharalampous
24 Apr 2019, 11:50

Hi lec0456,

To fix the issue, you need to delete the settings file located in C:\Users\<USER NAME>\AppData\Roaming\FxPro-cTrader\Settings. Before you delete it, please send it to us for further investigation.

Best Regards,

Panagiotis

 

@PanagiotisCharalampous
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