Chart lines disappearing

PanagiotisCharalampous
20 Feb 2019, 11:35

Hi Conno123,

Thanks for posting in our community and for reporting this issue. Do the objects disappear from the object list as well or only from the charts? If at any stage you have any additional information, please let us know since with the available information it is hard to reproduce this.

Best Regards,

Panagiotis

Conno123
20 Feb 2019, 11:48

That's something I haven't monitored but will do going forward. I'll get back to you next time I notice they are gone from the chart.

Conno123
20 Feb 2019, 11:59

I imagine they are also disappearing from the object list too as if they weren't there'd be many of the previous lines still showing there, and there isn't only the redrawn ones. I'll still get back to you and confirm once I notice they are missing again.

Conno123
20 Feb 2019, 15:37

Panagiotis

Ok they have just disappeared again while the application was open and running plus they have gone from the object list also. Not sure if it was a coincidence but on this occasion they seemed to disappear after a sort of screen refresh happened. Similar to when a new market just opens and you get the opening bell sound. That's when I noticed they had gone again but can't say for sure if it was at this exact moment or previously to the NY open?

All a bit vague and I understand the difficulty of trying to identify what's going on here but rest assured something is amiss.

Conno123
20 Feb 2019, 16:34

Little bit more background info to use as a process of elimination.

I have been using cTrader for probably 6 years plus with FxPro so I am very familiar with its strentghs and foilbles. I have recently bought a new high end gaming machine approx 8 days ago [Alienware Aurora R8] and reinstalled cTrader V3.0 the very next day. All seemed to be as normal until FxPro released v3.3 to their clients a couple of days ago, so the disappearing chart lines have only started since then. I also have cTrader [v3.3] running on a Beeks VPS but yet again I only started this subscription yesterday and the bug was appearing 48 hours previously to using the VPS, so to me that eliminates that being any potential cause.

I have now placed the same type of horizontal S/R lines on the VPS cTrader to see if they also start vanishing, I'll get back to you on how that works out in due course.

I could always reinstall cTrader on my home desktop but considering I only installed v3.0 just over a week ago on my new machine and the latest v3.3 about 72 hours ago not sure if reinstalling will help. I'll wait a few more days and see if the problem is mirrored on the VPS copy of cTrader and also see if you have any more ideas.

Regards Conno123

PanagiotisCharalampous
21 Feb 2019, 11:19

Hi Conno123,

Are you running any cBots/Indicators working with these lines? If yes, can you share them with us?

Best Regards,

Panagiotis

Conno123
21 Feb 2019, 11:55

Apart from a couple of EMAs the only other indicator I use is Heiken Ashi candles, but I've been using them for years on all versions of cTrader and they are not linked to horizontal support/resistance lines.

Cbots I occasionally use two but once again nothing that is linked to horizontal S/R lines.

One is a very simple EA that I use to trail a stop following the 21 EMA once I am in a profit situation. Lines have gone missing even when this isn't loaded or running.

Second one is very new [last 48 hours] Click Algos Risk and Reward Chart Trading Tool [ https://clickalgo.com/ctrader-risk-reward-chart-trading-tool] which I'm planning on only using to open a trade then closing it. This EA also doesn't have any link to horizontal lines.

I've only just started trying it out yesterday, however lines were disappearing even before I purchased this EA, so linking this would be just clouding the issue unnecessarily but I understand on we need to eliminate possible causes.

As of this afternoon the bug hasn't reappeared yet on my home desktop [all lines from yesterday are still there so far] Plus I've checked my VPS cTrader and the lines are still there too.

I know it doesn't seem very likely but fingers crossed maybe the issue has corrected intself somehow? Leave it with me for the next couple of days and I will report back with an update.

Conno123
21 Feb 2019, 22:44

Panagiotis.

Lines disappeared again late last night on some charts but remained on others and I also noticed something else. The template I use for my trading I'm also needing to keep resetting. The lines that remained were on a chart where my template wasn't loaded, whereas the lines that vanished where on charts where my template was loaded. Soooo I think I'm getting to the bottom of this now.

Apologies as after I noticed this I realised I do use some other indicators that I have become so used to them being there I forgot to list. I now believe it could be one of these that may be now conflicting with cTrader v3.3 but were fine running with v3.0. Another confirmation is that the reason the lines aren't also vanishing from my VPS cTrader is because while I have loaded a template using Heiken Ashi candles I haven't loaded the indicators listed below.

I'll now remove these from my desktop template and then add them back gradually to see which one is the culprit, or maybe you have already come across an issue with one of these in the past and can spot the problem quicker.

1. https://ctrader.com/algos/indicators/show/615

2. https://ctrader.com/algos/indicators/show/687

3. https://ctrader.com/algos/indicators/show/1733

4. https://ctrader.com/algos/indicators/show/1579

Regard Conno123

Conno123
22 Feb 2019, 09:08

Could you take a look at the coding of indicator 687 trading clock. The lines disappeared on the Frankfurt open so I believe this maybe the cause. If you identify a problem let me know and I will get in touch with Paul Hayes at Click Algo and ask him to update his code.

PanagiotisCharalampous
22 Feb 2019, 10:39

Hi Conno123,

We do not have access to the indicator's source code so if you verify that the issue is caused by the indicator, please contact Paul directly. I will send him the link to this discussion as well.

Best Regards,

Panagiotis

ClickAlgo
22 Feb 2019, 10:57

Dear, Traders,

It looks like the culprit was the Market trading clock as mentioned by Conno123, this indicator has been updated and published if anyone wants an update just contact me directly at contact@clickalgo.com

https://ctrader.com/algos/indicators/show/687

Paul.

Conno123
22 Feb 2019, 11:40

RE:

ClickAlgo said:

Dear, Traders,

It looks like the culprit was the Market trading clock as mentioned by Conno123, this indicator has been updated and published if anyone wants an update just contact me directly at contact@clickalgo.com

https://ctrader.com/algos/indicators/show/687

Paul.

Hi Paul Lee in Thailand here would appreaciate an update :-)

ClickAlgo
22 Feb 2019, 11:59

Hi, Lee,

I am on a working holiday in Thailand too down near Krabi, just send me an email and I will send you the update, you can also download the latest update from your downloads at ClickAlgo.com

https://clickalgo.com/customer/downloadableproducts

Paul.

hematimotahar
25 Aug 2019, 14:59

RE:

ClickAlgo said:

Hi, Lee,

I am on a working holiday in Thailand too down near Krabi, just send me an email and I will send you the update, you can also download the latest update from your downloads at ClickAlgo.com

https://clickalgo.com/customer/downloadableproducts

Paul.

Hi

I have the same problem like Conno123 (my horizontal lines disappear when I refresh the chart or changing my workspaces) please help me how can solve this problem and fix my lines in my platform?

I checked all the troubleshooting that could help me but all of that items were right and I still have this problrm!

Thanks.

leonardomantilla
30 Sep 2019, 07:52

RE:

ClickAlgo said:

Hi, Lee,

I am on a working holiday in Thailand too down near Krabi, just send me an email and I will send you the update, you can also download the latest update from your downloads at ClickAlgo.com

https://clickalgo.com/customer/downloadableproducts

Paul.

I am having the same issue with horizontal lines disappearing after cTrader refreshes itself. The only CBot I am running is ClickAlgo RiskReward Tool. 

Any suggestions? 

Many thanks

Leonardo 

ClickAlgo
30 Sep 2019, 08:36

Hi, Leonardo,

If you send an email to support@clickalgo.com, we will investigate this for you, also, check what indicators you are using, it is usually the indicators which can cause the problem by removing all chart objects.

Paul Hayes
Sales & Marketing
Email: contact@clickalgo.com
Phone: (44) 203 289 6573
Website: https://clickalgo.com

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