Ctrader declined to close orders [CRITICAL/URGENT]

Created at 31 Oct 2018, 12:42
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tradingu

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Joined 24.12.2015

Ctrader declined to close orders [CRITICAL/URGENT]
31 Oct 2018, 12:42

Ctrader 3.0 desktop declined to close trades yesterday. 

It happened when I was pretty levered up and that could have been disastrous. 

I logged in to ctrader web and still couldnt close trades either one by one or close all button. 

Then I logged in to ctrader mobile, experienced the same thing. 

There were different errors which appeared, but I remember one saying something like consolidation going on. 

 

Can you please check and share what went wrong on earliest?

It is crazy that it can happen on a trading platform. 

@tradingu
Replies

tradingu
31 Oct 2018, 12:44

I should mention that issue was resolved after some time. I did exit the desktop platform and re-opened it and after that I was able to close the trades. But I think it is unlikely that this resolved the issue. Because I did open web and mobile paltforms from the start and that didnt help. 

@tradingu

PanagiotisCharalampous
31 Oct 2018, 12:45

Hi tradingu,

For execution issues, you should contact your broker directly.

Best Regards,

Panagiotis

@PanagiotisCharalampous
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