Ctrader lags and stops responding after modifying position

Created at 26 Jun 2018, 08:17
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MixMan

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Joined 12.12.2015

Ctrader lags and stops responding after modifying position
26 Jun 2018, 08:17

Ctrader lags and stops responding after modifying position with mouse, it also happens when Scrolling up and down window with open positions, none of this ever happend before and I have been using ctrader for years on same computer

Also have sent troubleshooting from ctrader, but need some answers

Why it is working normal when you dont touch SL and targets, buy and sell works perfectly, but touch that SL and target and all goes to hell

@MixMan
Replies

PanagiotisCharalampous
26 Jun 2018, 09:34

Hi MixMan,

We aware of this issue and we are working on fixing it. However if you could share more information with us it would be helpful. If you can please provide us the following

1. The number of open positions/pending orders per chart.

2. A short video demonstrating the issue.

This will help to confirm that we are referring to the same issue.

Best Regards,

Panagiotis

@PanagiotisCharalampous

MixMan
27 Jun 2018, 00:10

where do I send the video?

@MixMan

PanagiotisCharalampous
27 Jun 2018, 09:00

Hi MixMan,

You can send it at community@spotware.com.

Best Regards,

Panagiotis

@PanagiotisCharalampous

MixMan
28 Jun 2018, 08:30

video sent, hope it helps

@MixMan
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