third party trade report services

is there anything special I need to do with something like FX Blue Live or myfxbook which can read cTrader trades and make a nice report / journal of the trades?

I can get both of them to do an initial download but FX Blue reports that it can't login subsequently and myfxbook gives no indication of what it is doing but there is never any update after the initial download either.

I use the account # listed in the cTrader platform windows gui.