Unlink account

Created at 18 Jun 2018, 12:06
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Astroke

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Joined 30.04.2018

Unlink account
18 Jun 2018, 12:06

Hi,

 

Fxpro refuse to unlink account

 

 Dear Client,

 

Thank you for contacting Customer Support.

 

Please be advised that we can only re-link your Trading account to another email address. In this case, if you have an alternative email address that you do not use as cTID so, we can link it and you do not see it anymore to your cTID. 

 

Thank you for your understanding and cooperation.

How can i remove my account from my cTID? 

@Astroke
Replies

PanagiotisCharalampous
18 Jun 2018, 15:13

Hi Astroke,

cTrader accounts need to be linked to a cTID. So to get rid of an account, you should either link it to another email address or delete it. So if you do not wish to have an account anymore, you could also ask your broker to delete your account. But if your account is deleted then you will not be able to relink it or restore it. However it is still at the discretion of the broker to delete/unlink accounts.

Best Regards,

Panagiotis

@PanagiotisCharalampous
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