NEW UPDATES, NEWS BUGS AND OLD PERSISTING BUG (with images)

WhiteMouseFX
06 Jun 2018, 07:38

Just to clarify, I meant all the FIB leves between -261 and +261 into the Fib tool.

PanagiotisCharalampous
06 Jun 2018, 10:35

Hi WhiteMouseFX

Suggestion - TP and SL are not showing information anymore when passing mouse over the position.

I will pass the suggestion over.

New bug  - Typing position values manually​

Indeed this seems inconvenient. I will report this to be reviewed by the product team

OLD bug - Reverse position and double position Hints are inverted (This was reported by me long time ago)

This is not a bug even if it seems counterintuitive. The tooltips show the size of the deals need to be executed for the respective actions to happen. When you want to reverse a position then you first need to close the existing deal and then open a deal of the same size in the opposite direction. Therefore if you are 1k long, to reverse the position you need to trade 2k short. In the same way, when you want to double your position, let's say you are 1k long, then you will need to trade another 1k long.

I hope this clarifies things for you,

Best Regards,

Panagiotis

WhiteMouseFX
07 Jun 2018, 12:38

RE:

Hi Panagiotis,

Thanks for answering me and for forwarding this matters to the cTrader developers. I really appreciate it.

I got your points, but please don't make me wrong, I think there are inconsistencies of what you're saying and my perception of how the system actually works. See below my comments on yours.

When you want to reverse a position then you first need to close the existing deal and then open a deal of the same size in the opposite direction.  [Perfect! We both agree until this point]. Therefore if you are 1k long, to reverse the position you need to trade 2k short. {This is a simple but subjective trading concept, therefore, semantics, and it's not how I see of how the Reverse tool really works. The Reverse tool immediately closes the original position (can be seen in the History) and opens a brand new Market Order position with the same size and opposite direction. So, for this tool, if the position size remains exactly the same, it's user unfriendly and inconsistent with cTrader to say that the Reverse tool works like 1-2=-1 or -1+2=1. Let's say I have an opened position USDCAD 5k buy, the reverse tooltip should be showing "Reverse Position (Trade USD 5k sell)" instead of "Reverse Position (Trade USD 10k sell). Because it reads like it's going to revert and double it up at the same time. The text in brackets should be detailing and not confusing}.

In the same way, when you want to double your position, let's say you are 1k long, then you will need to trade another 1k long. {That's another trading concept, and again, I see that cTrader works differently. The Double tool instantly closes the selected position first (also listed in the history) and then opens a brand new Market Order one in the same direction with double of the original size. So, cTrader is misleading me when for instance, I have an opened position USDJPY 10k buy, but the Double tooltip says "Double Position (Trade USD 10k buy)". If the double of 10k is 20k, the text in brackets "(Trade USD 10k buy)" contradicts "Double Position" in the tooltip. Please remember that the purpose of using brackets is to give detailed information about something, but in this case is contradicting and misleading. For this circunstance, the Double tooltip text should be "Double Position (Trade USD 20k buy)" instead.}

Most of people I asked, they had never noticed that, but when I asked them to explain to me what they had read on the tooltip, they all unanimously agreed there's something wrong.

Regardless of counterintuition, the most simple way to show things it's always the best. Subjectivity it's only obvious in the mind of whoever had that particular idea.

Thanks again for your patience.

WhiteMouseFX

================================

Panagiotis Charalampous said:

Hi WhiteMouseFX

Suggestion - TP and SL are not showing information anymore when passing mouse over the position.

I will pass the suggestion over.

New bug  - Typing position values manually​

Indeed this seems inconvenient. I will report this to be reviewed by the product team

OLD bug - Reverse position and double position Hints are inverted (This was reported by me long time ago)

This is not a bug even if it seems counterintuitive. The tooltips show the size of the deals need to be executed for the respective actions to happen. When you want to reverse a position then you first need to close the existing deal and then open a deal of the same size in the opposite direction. Therefore if you are 1k long, to reverse the position you need to trade 2k short. In the same way, when you want to double your position, let's say you are 1k long, then you will need to trade another 1k long.

I hope this clarifies things for you,

Best Regards,

Panagiotis

PanagiotisCharalampous
07 Jun 2018, 12:56

Hi WhiteMouseFX,

Thanks for the feedback. We will discuss your feedback internally and see if we can change the tooltips to something less confusing for the community.

Best Regards,

Panagiotis

WhiteMouseFX
07 Jun 2018, 15:13

Thanks Panagiotis.

I'm a big cTrader fan, so I really appreciate it.