cTrader 3.0 keeps disconnecting/reconnecting every few minutes

cTrader 3.0 keeps disconnecting/reconnecting every few minutes
30 May 2018, 22:58
Hello Spotware,
I would like to report this issue with cTrader 3.0 where it keeps losing connectivity every few minutes.
Let me know if you need more info about this problem.
Best Regards,
Replies
AlgoCorner
31 May 2018, 22:29
Sure Panagiotis, I'll send a video about it.
Thanks for your support.
@AlgoCorner
evgrinaus
09 Jan 2021, 11:21
( Updated at: 19 Mar 2025, 08:57 )
RE:
PanagiotisCharalampous said:
Hi Waxy,
Could you please send some more information about this to support@ctrader.com so that they can investigate further? Please let them know your broker, account numbers and when do these disconnections happen. Even a short video demonstrating this behavior would be very helpful.
Best Regards,
Panagiotis
Happening again...
Does Ctrader have a status page to show maintenance outages
@evgrinaus
PanagiotisCharalampous
11 Jan 2021, 09:06
Hi evgrinaus,
Your broker is informed about cTrader maintenance. They should be informing you. Also you can check your mobile application, you should receive a maintenance status.
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
31 May 2018, 11:46 ( Updated at: 19 Mar 2025, 08:57 )
Hi Waxy,
Could you please send some more information about this to support@ctrader.com so that they can investigate further? Please let them know your broker, account numbers and when do these disconnections happen. Even a short video demonstrating this behavior would be very helpful.
Best Regards,
Panagiotis
@PanagiotisCharalampous