cTrader 3.0 keeps disconnecting/reconnecting every few minutes

Created at 30 May 2018, 22:58
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Waxy's avatar

Waxy

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Joined 12.05.2015

cTrader 3.0 keeps disconnecting/reconnecting every few minutes
30 May 2018, 22:58

Hello Spotware,

I would like to report this issue with cTrader 3.0 where it keeps losing connectivity every few minutes.

Let me know if you need more info about this problem.

Best Regards,

@Waxy
Replies

PanagiotisCharalampous
31 May 2018, 11:46

Hi Waxy,

Could you please send some more information about this to feedback@spotware.com so that they can investigate further? Please let them know your broker, account numbers and when do these disconnections happen. Even a short video demonstrating this behavior would be very helpful.

Best Regards,

Panagiotis

@PanagiotisCharalampous

Waxy
31 May 2018, 22:29

Sure Panagiotis, I'll send a video about it.


Thanks for your support.

@Waxy

Waxy
01 Jun 2018, 02:05

I think the last update fixed it :)

@Waxy

evgrinaus
09 Jan 2021, 11:21 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi Waxy,

Could you please send some more information about this to feedback@spotware.com so that they can investigate further? Please let them know your broker, account numbers and when do these disconnections happen. Even a short video demonstrating this behavior would be very helpful.

Best Regards,

Panagiotis

Happening again...

Does Ctrader have a status page to show maintenance outages

@evgrinaus

PanagiotisCharalampous
11 Jan 2021, 09:06

Hi evgrinaus,

Your broker is informed about cTrader maintenance. They should be informing you. Also you can check your mobile application, you should receive a maintenance status.

Best Regards,

Panagiotis 

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