Permanent, repeated crush in cTrader

Created at 25 Jan 2018, 11:24
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Piotr Biegon

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Joined 22.09.2015

Permanent, repeated crush in cTrader
25 Jan 2018, 11:24

Hi,

since few days a repeated error occurs in my cTrader (FxPro version 2.0165534, Win10). After few minutes after fresh start and mouse moving especially (but is not limited t0 this area) over the area of QuickTrade Buttons and Volume Selector, the whole application crushes. Below the complete windows crush dump. 

I would be grateful for your help, because at the moment I cannot work with.

BR

Piotr Biegon

 

//Window report:

 

Version=1
EventType=APPCRASH
EventTime=131613437297119645
ReportType=2
Consent=1
UploadTime=131613437604898733
ReportStatus=97
ReportIdentifier=8d2fcd40-ffee-4c42-bba8-faed5b05e7f0
IntegratorReportIdentifier=27696442-9e1f-4e44-800f-2cd26d53ec81
Wow64Host=34404
NsAppName=cTrader.exe
AppSessionGuid=00003d84-0001-000b-5d57-4dc6b795d301
TargetAppId=W:0006ec6debf75ccabde354301331fb7a9be000000000!000089b4db9cd232bb09227c072156126d6bcf47396e!cTrader.exe
TargetAppVer=2018//01//17:10:29:44!88047c!cTrader.exe
BootId=4294967295
TargetAsId=10847
UserImpactVector=808452912
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=cTrader.exe
Sig[1].Name=Application Version
Sig[1].Value=2.1.65534.35263
Sig[2].Name=Application Timestamp
Sig[2].Value=5a5f2598
Sig[3].Name=Fault Module Name
Sig[3].Value=PenIMC2_v0400.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=4.7.2600.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=59d79428
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00000000000066cc
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.16299.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=6db3
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=6db3f25c65436037bd01697f65bf7c72
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=207e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=207e468bf5b983121b734898bc34ca7b
UI[2]=C:\Users\piotr\AppData\Local\Apps\2.0\05N0T85E.288\T3W7KZ48.HRV\xtra..xpro_37dabdf737419672_0002.0001_d346c5ad5ef1d83c\cTrader.exe
UI[3]=FxPro cTrader has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Users\piotr\AppData\Local\Apps\2.0\05N0T85E.288\T3W7KZ48.HRV\xtra..xpro_37dabdf737419672_0002.0001_d346c5ad5ef1d83c\cTrader.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNEL32.dll
LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[11]=C:\WINDOWS\System32\combase.dll
LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[14]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[15]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[16]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[17]=C:\WINDOWS\System32\USER32.dll
LoadedModule[18]=C:\WINDOWS\System32\win32u.dll
LoadedModule[19]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[20]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[22]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\MSVCR120_CLR0400.dll
LoadedModule[24]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\8a9c7ab28dfd1baa08e20283667c4c7e\mscorlib.ni.dll
LoadedModule[25]=C:\WINDOWS\System32\ole32.dll
LoadedModule[26]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[27]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[28]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\dfshim.dll
LoadedModule[30]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[31]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[32]=C:\WINDOWS\System32\shcore.dll
LoadedModule[33]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[34]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[35]=C:\WINDOWS\System32\profapi.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[37]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
LoadedModule[40]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System\308a31a8a7d6c1bbc98a29187d026452\System.ni.dll
LoadedModule[41]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[43]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[45]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Core\591cd3b387a9fb88ead436368131effc\System.Core.ni.dll
LoadedModule[46]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\WindowsBase\7476d617a17fd34a1755556696d7661b\WindowsBase.ni.dll
LoadedModule[47]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PresentationCore\c4357a944d83cdbc89351bbc2c22eb3c\PresentationCore.ni.dll
LoadedModule[48]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Presentatio5ae0f00f#\723c295308c9981562fd8f9215240ca8\PresentationFramework.ni.dll
LoadedModule[49]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xaml\0dcd91724ed84a5401541432ae92c1b2\System.Xaml.ni.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\dwrite.dll
LoadedModule[51]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\MSVCP120_CLR0400.dll
LoadedModule[53]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll
LoadedModule[54]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Configuration\75e3f7cd8c8086d5c5b54fb6cf3ee8f2\System.Configuration.ni.dll
LoadedModule[55]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml\0c032f2c2d3d88c7b46155cb13d8e30d\System.Xml.ni.dll
LoadedModule[56]=C:\WINDOWS\system32\dwmapi.dll
LoadedModule[57]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Microsoft.V9921e851#\a65852fe2b6eb2e67dc0e3be830df4fd\Microsoft.VisualBasic.ni.dll
LoadedModule[58]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Management\228fd72675e4c202a113e46d98757f10\System.Management.ni.dll
LoadedModule[59]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[60]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Presentatioaec034ca#\795a1cb0756d4bb88b4120baf31f88d3\PresentationFramework.Aero2.ni.dll
LoadedModule[61]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Drawing\b227187873642faa120414623621f712\System.Drawing.ni.dll
LoadedModule[62]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.ServiceModel\84cf383bdc9ae81ece3973d032a0750c\System.ServiceModel.ni.dll
LoadedModule[63]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Data\8db60bec6925d85c088b9ac9ea00bbca\System.Data.ni.dll
LoadedModule[64]=C:\WINDOWS\Microsoft.Net\assembly\GAC_64\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll
LoadedModule[65]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[66]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[67]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[68]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Runteb92aa12#\bf472a51537745494d433901b8564196\System.Runtime.Serialization.ni.dll
LoadedModule[69]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
LoadedModule[70]=C:\WINDOWS\System32\TextInputFramework.dll
LoadedModule[71]=C:\WINDOWS\System32\CoreUIComponents.dll
LoadedModule[72]=C:\WINDOWS\System32\CoreMessaging.dll
LoadedModule[73]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[75]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[76]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Deployment\e535669853df5fa69473e93a8e69d5b1\System.Deployment.ni.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\rasapi32.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\rasman.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\rtutils.dll
LoadedModule[80]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\winhttp.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[83]=C:\WINDOWS\System32\NSI.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[85]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[86]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[88]=C:\Windows\System32\rasadhlp.dll
LoadedModule[89]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[90]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\perfcounter.dll
LoadedModule[91]=C:\WINDOWS\SYSTEM32\pdh.dll
LoadedModule[92]=C:\WINDOWS\System32\psapi.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\secur32.dll
LoadedModule[94]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL
LoadedModule[95]=C:\WINDOWS\system32\schannel.DLL
LoadedModule[96]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[98]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[99]=C:\WINDOWS\system32\ncryptsslp.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\d3d9.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\igdumdim64.dll
LoadedModule[102]=C:\WINDOWS\SYSTEM32\igdusc64.dll
LoadedModule[103]=C:\WINDOWS\system32\netfxperf.dll
LoadedModule[104]=C:\WINDOWS\SYSTEM32\wininet.dll
LoadedModule[105]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[106]=C:\WINDOWS\SYSTEM32\msiso.dll
LoadedModule[107]=C:\WINDOWS\SYSTEM32\wtsapi32.dll
LoadedModule[108]=C:\WINDOWS\SYSTEM32\WINSTA.dll
LoadedModule[109]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PenIMC2_v0400.dll
LoadedModule[110]=C:\WINDOWS\System32\wisp.dll
LoadedModule[111]=C:\WINDOWS\SYSTEM32\atlthunk.dll
LoadedModule[112]=C:\Program Files\Common Files\Microsoft Shared\Ink\tpcps.dll
LoadedModule[113]=C:\WINDOWS\system32\dataexchange.dll
LoadedModule[114]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[115]=C:\WINDOWS\system32\dcomp.dll
LoadedModule[116]=C:\WINDOWS\system32\dxgi.dll
LoadedModule[117]=C:\WINDOWS\system32\twinapi.appcore.dll
LoadedModule[118]=C:\WINDOWS\system32\RMCLIENT.dll
LoadedModule[119]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Security\9448c1e603df1055154da386a1ca995e\System.Security.ni.dll
LoadedModule[120]=C:\WINDOWS\system32\msctfui.dll
LoadedModule[121]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\UIAutomationTypes\796da9ee62379ff7c98353cf5e0cca6b\UIAutomationTypes.ni.dll
LoadedModule[122]=C:\WINDOWS\SYSTEM32\UIAutomationCore.dll
LoadedModule[123]=C:\WINDOWS\SYSTEM32\D3DCOMPILER_47.dll
LoadedModule[124]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\fbf4ea9b0c6c5588433406a97121f488\System.Windows.Forms.ni.dll
LoadedModule[125]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[126]=C:\WINDOWS\SYSTEM32\winmmbase.dll
LoadedModule[127]=C:\WINDOWS\SYSTEM32\sxs.dll
LoadedModule[128]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\UIAutomationProvider\1ee07ebc6ea6f46af47a65e3f2c7028a\UIAutomationProvider.ni.dll
LoadedModule[129]=C:\WINDOWS\SYSTEM32\OLEACC.dll
LoadedModule[130]=C:\WINDOWS\SYSTEM32\twinapi.dll
LoadedModule[131]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Numerics\f0215d4d9a67d23d8769d37aede1226f\System.Numerics.ni.dll
LoadedModule[132]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.16299.192_none_46b3c093edf73c09\gdiplus.dll
LoadedModule[133]=C:\WINDOWS\SYSTEM32\avrt.dll
LoadedModule[134]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Accessibility\5bf6cf17dd7b6597c5e6f0fbae3edb8e\Accessibility.ni.dll
LoadedModule[135]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=16299
OsInfo[3].Key=ubr
OsInfo[3].Value=192
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
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OsInfo[7].Key=geoid
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OsInfo[8].Key=sku
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OsInfo[9].Key=domain
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OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
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OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
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OsInfo[14].Key=tmsi
OsInfo[14].Value=66349
OsInfo[15].Key=osinsty
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OsInfo[16].Key=iever
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OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=7889
OsInfo[19].Key=svolsz
OsInfo[19].Value=280
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=170928
OsInfo[22].Key=bldtm
OsInfo[22].Value=1534
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs3_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
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OsInfo[28].Key=wpbuildmin
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OsInfo[33].Key=containerid
OsInfo[34].Key=containertype
OsInfo[35].Key=edu
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FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=FxPro cTrader
AppPath=C:\Users\piotr\AppData\Local\Apps\2.0\05N0T85E.288\T3W7KZ48.HRV\xtra..xpro_37dabdf737419672_0002.0001_d346c5ad5ef1d83c\cTrader.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=76D733C3614462F2D49B3EA83E92A0A5
MetadataHash=-167446727

@Piotr Biegon
Replies

PanagiotisCharalampous
25 Jan 2018, 12:14

Hi Piotr,

From the report it seems that there is an issue with your .Net framework. I would recommend to repair your .net framework and check if this fixes your problem before proceeding with further troubleshooting.

Best Regards,

Panagiotis

@PanagiotisCharalampous

Piotr Biegon
25 Jan 2018, 15:30

Hi Panagiotis,

thanks for the answer. 

I already checked he .Net framework, it's OK. BTW, it's a pretty fresh Win10 installation, so it contains the newest .Net 4.7.1 or a later.

Because the crash looks like to appered in the PenIMC2_v0400.dll, which is the part of Windows Ink Workspace on Windows 10, I disabled it. Since few hours the cTrader works properly ;)

Here the link, how to disable Windows Ink Workspace on Windows 10:https://www.windowscentral.com/how-disable-windows-ink-workspace-windows-10

BR

Piotr

@Piotr Biegon

PanagiotisCharalampous
25 Jan 2018, 15:50

Hi Piotr,

I am happy to hear that you have resolved your issue and thanks for the tip :) It will be useful in case other cTrader users encounter the same issue .

Best Regards,

Panagiotis

@PanagiotisCharalampous
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