Tick Charts disappear when I zoom out.

Created at 15 Dec 2017, 06:00
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tradingu

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Joined 24.12.2015

Tick Charts disappear when I zoom out.
15 Dec 2017, 06:00

As soon as I zoom out on web trader, tick charts disappear. They reappear when I zoom in again. 

This is happening on multiple browsers/PC/accounts (demo and live).

Appear to be bug. 

Example can be seen here:

@tradingu
Replies

PanagiotisCharalampous
20 Dec 2017, 15:00

Hi tradingu,

I haven't managed to reproduce your problem so maybe I am missing some steps. Is it easy to capture and send me a short video that displays the problem so that I can check again? You can use TinyTake for this. Also it seems that you have changed the colors for the candlesticks. Can you send me a screenshot with the exact colors you use?

Best Regards,

Panagiotis

@PanagiotisCharalampous

tradingu
20 Dec 2017, 15:10

have a look: https://umr.tinytake.com/sf/MjIxMjMxN182ODUxNDM0

zooming out make charts and right axis disappear.

@tradingu

PanagiotisCharalampous
20 Dec 2017, 15:41

Hi tradingu,

I managed to reproduce it as well. I will report this to the Quality Assurance team to take a look at this. Thanks for your help.

Best Regards,

Panagiotis

 

@PanagiotisCharalampous
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