Tick Charts disappear when I zoom out.

Created at 15 Dec 2017, 06:00
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
TR

tradingu

Follow

Joined 24.12.2015

Tick Charts disappear when I zoom out.
15 Dec 2017, 06:00

As soon as I zoom out on web trader, tick charts disappear. They reappear when I zoom in again. 

This is happening on multiple browsers/PC/accounts (demo and live).

Appear to be bug. 

Example can be seen here:

@tradingu
Replies

PanagiotisCharalampous
20 Dec 2017, 15:00

Hi tradingu,

I haven't managed to reproduce your problem so maybe I am missing some steps. Is it easy to capture and send me a short video that displays the problem so that I can check again? You can use TinyTake for this. Also it seems that you have changed the colors for the candlesticks. Can you send me a screenshot with the exact colors you use?

Best Regards,

Panagiotis

@PanagiotisCharalampous

tradingu
20 Dec 2017, 15:10

have a look: https://umr.tinytake.com/sf/MjIxMjMxN182ODUxNDM0

zooming out make charts and right axis disappear.

@tradingu

PanagiotisCharalampous
20 Dec 2017, 15:41

Hi tradingu,

I managed to reproduce it as well. I will report this to the Quality Assurance team to take a look at this. Thanks for your help.

Best Regards,

Panagiotis

 

@PanagiotisCharalampous
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
The services provided by Spotware Systems Ltd. are not available to citizens or residents of the USA. Neither is the information on our websites directed toward soliciting citizens or residents of the USA.