Slowest Release cTRADER upgrade version
Slowest Release cTRADER upgrade version
06 Jul 2017, 06:35
Hi Spotware,
I am using cTRADER from two different brokes. And recently a software update notice came to upgrade the cTRADER. And I must say after the upgrade,
the Charts are loading in slow motion and shifting from one chart to another charts takes almost +45seconds or more....
what is happening ??? Can't SPOTWARE for once release a stable software free of basic bugs. It is really frustrating when NEWS come as cTRADER will hang or go into coma, but now with this new upgrade, it doesn't load raw charts quickly but take ages.
It will only encourage TRADERS to shift back to MT4 or MT5 instead of CTRADER.... hope this message is taken seriously and Chart data loading and switching is as fast as as on MT4 if not better.
thank you
///S.Khan
Replies
GoldnOil750
07 Jul 2017, 09:07
Thank you.
it was a local problem related to my computer. How did I fix it...? I unistalled the cTRADER but that didn't alone solve the problem.
I had to go to hidden folders in Users Account, Roaming and search for the cTRADER folders related to my BROKERS and delete them all.
C:\Users\YourName\AppData\Roaming
And then only everything was removed and then did a fresh installed again.
I wish cTRADER implements this in their uninstaller by removing every folder as those folders in USER Accounts were making a new installation of cTRADER useless and only by removing those folders, does the cTRADER works properly on fresh installation.
Charts were loading properly and were fast and even the cBOTS were working great.
so everyone out there you have to unistall and then manually remove those hidden folders in your User Account, and AppData\Roaming.. also, which I think cTRADER should do it by default in their own uninstaller (and give users options for complete removal or leave the data/settings folders ).
thank you.
@GoldnOil750
Spotware
06 Jul 2017, 15:34
Dear GoldnOil750,
Thanks for reporting your problem. We have tested cTrader thoroughly on all brokers and on several computers but what you describe is not a behavior that was observed in any case (e.g. 45 seconds to load a chart). Could you please investigate further if this is a local problem of your computer? Could you please check if this issue is reproducible on other computers as well?
@Spotware