Incorrect trade opening time on statement (SPOTWARE please respond to this thread)

Created at 19 Feb 2017, 07:32

jwpo

Joined 15.07.2013

Incorrect trade opening time on statement (SPOTWARE please respond to this thread)
19 Feb 2017, 07:32

The statement opening time column heading shows: Opening Time (UTC+10) my User Time.

While the statement trade opening times are shown UTC+0 (Server Time)

How can I get the statement trade opening times to be shown as detailed in the column heading.

The Closing time column with UTC+10 shows the heading and the statement trades as the same.

Regards, JWPO

PS. No reply posted on previous threads as informed by SPOTWARE

@jwpo

Replies

Spotware
20 Feb 2017, 10:33

Hi jwpo,

Can you please provide some more infromation on the issue you are experiencing e.g. screenshot or detailed steps? You description is not very clear and we cannot reproduce what you are describing.

Thanks

@Spotware

jwpo
20 Feb 2017, 11:09

RE:

Spotware said:

Hi jwpo,

Can you please provide some more infromation on the issue you are experiencing e.g. screenshot or detailed steps? You description is not very clear and we cannot reproduce what you are describing.

Thanks

Hi here is a copy of my statement showing the difference in Opening time on the history header at UTC+10 and the actual trade opening times on the statement as UTC+0

HistoryTotalsIDSymbolOpening DirectionOpening Time (UTC+10)Closing Time (UTC+10)Entry PriceClosing PriceClosing QuantitySwapCommissionGross AUDNet AUDBalance AUDPips
DID23674229EURUSDBuy 01/02/2017 10:43:01.317 01/02/2017 20:59:17.9331.078981.079960.01--0.081.291.21994.529.8
DID23675281EURUSDBuy 01/02/2017 11:22:27.871 01/02/2017 21:38:13.1401.079641.079700.10--0.860.79-0.07994.450.6
DID23711294EURUSDBuy 02/02/2017 05:11:44.667 02/02/2017 15:33:48.2381.078521.079050.05--0.423.473.05997.505.3
DID23711488EURUSDBuy 02/02/2017 05:11:48.980 02/02/2017 15:36:19.2551.078521.079120.05--0.423.933.511 001.016.0
DID23770394EURUSDBuy 03/02/2017 02:01:01.148 03/02/2017 13:31:55.2601.077081.075110.20--1.68-51.55-53.23947.78-19.7
DID23973649EURUSDSell 08/02/2017 10:42:39.544 08/02/2017 21:19:11.5141.064701.064200.20--1.6813.1111.43959.215.0
DID23973687EURUSDSell 08/02/2017 10:42:39.544 08/02/2017 21:23:15.4931.064701.064460.10--0.843.142.30973.202.4
DID23973650EURUSDSell 08/02/2017 10:42:39.829 08/02/2017 21:19:11.7891.064701.064190.20--1.6813.3711.69970.905.1
DID23973688EURUSDSell 08/02/2017 10:42:39.829 08/02/2017 21:23:15.4971.064701.064460.10--0.843.142.30975.502.4
DID24005579EURUSDBuy 08/02/2017 23:37:53.671 09/02/2017 09:56:21.6411.069601.069100.30--2.52-19.65-22.17953.33-5.0
DID24006996EURUSDSell 08/02/2017 23:59:53.641 09/02/2017 10:31:11.2691.069161.068761.00--8.452.4244.02997.354.0
DID24068757EURUSDSell 10/02/2017 07:19:37.018 10/02/2017 17:36:24.9501.065851.065350.30--2.519.6217.121 014.475.0
DID24072176EURUSDSell 10/02/2017 08:23:03.016 10/02/2017 18:30:46.0271.064041.063760.30--2.511.008.501 022.972.8
DID24224916EURUSDBuy 15/02/2017 08:01:08.788 15/02/2017 18:01:38.3281.057351.057450.30--2.483.911.431 024.401.0
DID24225672EURUSDSell 15/02/2017 08:01:14.952 15/02/2017 18:09:44.7261.057361.056860.30--2.4819.5517.071 041.475.0

Hope this help.

Regards, JWPO

@jwpo

Spotware
20 Feb 2017, 14:44

Hi JWPO,

Thanks this makes things clearer. It seems that this is a bug, The opening time stays always as UTC. We will report it to be fixed.

Thanks

@Spotware

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