Cannot login to app ctrader android

Created at 11 Nov 2024, 07:23
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balnisrokas

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Joined 11.11.2024

Cannot login to app ctrader android
11 Nov 2024, 07:23

When i open the app it shows that i am from US. I have tried to reinstall app, problem the same. Tried connect via wifi, mobile data. Problem the same. What can i do.

 

 

@balnisrokas
Replies

PanagiotisCharalampous
11 Nov 2024, 08:43

Hi there,

Can you record a video demonstrating what you are looking at?

Best regards,

Panagiotis

@PanagiotisCharalampous

balnisrokas
11 Nov 2024, 08:55 ( Updated at: 11 Nov 2024, 14:22 )

RE: Cannot login to app ctrader android

PanagiotisCharalampous said: 

Hi there,

Can you record a video demonstrating what you are looking at?

Best regards,

Panagiotis

https://files.fm/u/4txfsb9mh3 here is video

@balnisrokas

balnisrokas
11 Nov 2024, 12:05 ( Updated at: 11 Nov 2024, 14:23 )

RE: RE: Cannot login to app ctrader android

balnisrokas said: 

PanagiotisCharalampous said: 

Hi there,

Can you record a video demonstrating what you are looking at?

Best regards,

Panagiotis

https://files.fm/u/4txfsb9mh3 here is video

So, any ideas? I need to trade and i cannot do it

@balnisrokas

PanagiotisCharalampous
11 Nov 2024, 14:25

RE: RE: RE: Cannot login to app ctrader android

balnisrokas said: 

balnisrokas said: 

PanagiotisCharalampous said: 

Hi there,

Can you record a video demonstrating what you are looking at?

Best regards,

Panagiotis

https://files.fm/u/4txfsb9mh3 here is video

So, any ideas? I need to trade and i cannot do it

Hi there,

It seems you have confirmed that you are a US resident. If you uninstall it and reinstall it, it should ask you again. If you are not a US resident, then click that you are not.

Best regards,

Panagiotis

@PanagiotisCharalampous
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