Switch accounts: data not being updated

Created at 07 Jun 2024, 18:11
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ncel01

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Joined 19.03.2020

Switch accounts: data not being updated
07 Jun 2024, 18:11

Hello,

I've notice that (sometimes) when switching accounts, the data does not update automatically even if a different account is selected repeatedly.

To get this fixed the app needs to be relaunched every time.

cTrader cross-broker Android v. 5.0.54505

 

 

@ncel01
Replies

PanagiotisCharalampous
08 Jun 2024, 06:06

Hi ncel01,

Any chance you can record a video of this behavior?

Best regards,

Panagiotis

@PanagiotisCharalampous

ncel01
10 Jun 2024, 20:27 ( Updated at: 11 Jun 2024, 04:49 )

RE: Switch accounts: data not being updated

PanagiotisCharalampous said: 

Hi ncel01,

Any chance you can record a video of this behavior?

Best regards,

Panagiotis

Hi Panagiotis,

There you go: https://drive.google.com/file/d/1b8uKfgurh1nTsKRMS2UYw5hT5AxqrnBt/view?usp=drive_link

Please note that this is not the rule but the exception.
Some kind of glitch but still an issue.
 

@ncel01

PanagiotisCharalampous
11 Jun 2024, 05:45

RE: RE: Switch accounts: data not being updated

ncel01 said: 

PanagiotisCharalampous said: 

Hi ncel01,

Any chance you can record a video of this behavior?

Best regards,

Panagiotis

Hi Panagiotis,

There you go: https://drive.google.com/file/d/1b8uKfgurh1nTsKRMS2UYw5hT5AxqrnBt/view?usp=drive_link

Please note that this is not the rule but the exception.
Some kind of glitch but still an issue.
 

Hi ncel01,

Thank you. Can you please also send us some troubleshooting information by tapping seven times on the logo inside the main menu?

Best regards,

Panagiotis

@PanagiotisCharalampous

ncel01
11 Jun 2024, 16:15 ( Updated at: 12 Jun 2024, 05:46 )

RE: RE: RE: Switch accounts: data not being updated

PanagiotisCharalampous said: 

ncel01 said: 

PanagiotisCharalampous said: 

Hi ncel01,

Any chance you can record a video of this behavior?

Best regards,

Panagiotis

Hi Panagiotis,

There you go: https://drive.google.com/file/d/1b8uKfgurh1nTsKRMS2UYw5hT5AxqrnBt/view?usp=drive_link

Please note that this is not the rule but the exception.
Some kind of glitch but still an issue.
 

Hi ncel01,

Thank you. Can you please also send us some troubleshooting information by tapping seven times on the logo inside the main menu?

Best regards,

Panagiotis

Yes, sure.

Better to do it at the moment this happens again, right?

@ncel01

PanagiotisCharalampous
12 Jun 2024, 06:09

RE: RE: RE: RE: Switch accounts: data not being updated

ncel01 said: 

PanagiotisCharalampous said: 

ncel01 said: 

PanagiotisCharalampous said: 

Hi ncel01,

Any chance you can record a video of this behavior?

Best regards,

Panagiotis

Hi Panagiotis,

There you go: https://drive.google.com/file/d/1b8uKfgurh1nTsKRMS2UYw5hT5AxqrnBt/view?usp=drive_link

Please note that this is not the rule but the exception.
Some kind of glitch but still an issue.
 

Hi ncel01,

Thank you. Can you please also send us some troubleshooting information by tapping seven times on the logo inside the main menu?

Best regards,

Panagiotis

Yes, sure.

Better to do it at the moment this happens again, right?

Yes, we need to understand what happens at that moment

@PanagiotisCharalampous

ncel01
16 Jul 2024, 14:53

This happened again.

I've just submitted a troubleshooting, as requested (14:48 UTC+0).

@ncel01
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