Cannot open copy strategies anymore on mobile devices (iPhone / iPad) after latest update

PanagiotisCharalampous
17 May 2024, 07:51

Hi there,

Thank you for reporting this issue. Please send us some troubleshooting information the next time this happens by tapping seven times on the logo inside the main menu. Please paste a link to this discussion inside the text box before you submit it.

Best regards,
 

Best.Algo.Trader
17 May 2024, 10:52 ( Updated at: 17 May 2024, 10:56 )

RE: Cannot open copy strategies anymore on mobile devices (iPhone / iPad) after latest update

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Please send us some troubleshooting information the next time this happens by tapping seven times on the logo inside the main menu. Please paste a link to this discussion inside the text box before you submit it.

Best regards,
 

Hi. I tapped 7 times on the logo and was asked to submit the information. I did. But there was not text field to enter the link of this discussion. Same for iPad. 

PanagiotisCharalampous
17 May 2024, 11:46

RE: RE: Cannot open copy strategies anymore on mobile devices (iPhone / iPad) after latest update

Kaspricci said: 

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Please send us some troubleshooting information the next time this happens by tapping seven times on the logo inside the main menu. Please paste a link to this discussion inside the text box before you submit it.

Best regards,
 

Hi. I tapped 7 times on the logo and was asked to submit the information. I did. But there was not text field to enter the link of this discussion. Same for iPad. 

Hi there,

Can you please provide us an approximate time when you sent the troubleshooting?

Best regards,

Panagiotis

Best.Algo.Trader
17 May 2024, 11:50 ( Updated at: 17 May 2024, 11:52 )

RE: RE: RE: Cannot open copy strategies anymore on mobile devices (iPhone / iPad) after latest update

PanagiotisCharalampous said: 

Kaspricci said: 

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Please send us some troubleshooting information the next time this happens by tapping seven times on the logo inside the main menu. Please paste a link to this discussion inside the text box before you submit it.

Best regards,
 

Hi. I tapped 7 times on the logo and was asked to submit the information. I did. But there was not text field to enter the link of this discussion. Same for iPad. 

Hi there,

Can you please provide us an approximate time when you sent the troubleshooting?

Best regards,

Panagiotis

Just did it again right now on my iPhone (13:49 UTC+2)

Looks like this for ever…

Best.Algo.Trader
22 May 2024, 09:39

RE: RE: RE: RE: Cannot open copy strategies anymore on mobile devices (iPhone / iPad) after latest update

Kaspricci said: 

PanagiotisCharalampous said: 

Kaspricci said: 

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Please send us some troubleshooting information the next time this happens by tapping seven times on the logo inside the main menu. Please paste a link to this discussion inside the text box before you submit it.

Best regards,
 

Hi. I tapped 7 times on the logo and was asked to submit the information. I did. But there was not text field to enter the link of this discussion. Same for iPad. 

Hi there,

Can you please provide us an approximate time when you sent the troubleshooting?

Best regards,

Panagiotis

Just did it again right now on my iPhone (13:49 UTC+2)

Looks like this for ever…

Any update on this topic? 

PanagiotisCharalampous
22 May 2024, 11:14

RE: RE: RE: RE: RE: Cannot open copy strategies anymore on mobile devices (iPhone / iPad) after latest update

Kaspricci said: 

Kaspricci said: 

PanagiotisCharalampous said: 

Kaspricci said: 

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Please send us some troubleshooting information the next time this happens by tapping seven times on the logo inside the main menu. Please paste a link to this discussion inside the text box before you submit it.

Best regards,
 

Hi. I tapped 7 times on the logo and was asked to submit the information. I did. But there was not text field to enter the link of this discussion. Same for iPad. 

Hi there,

Can you please provide us an approximate time when you sent the troubleshooting?

Best regards,

Panagiotis

Just did it again right now on my iPhone (13:49 UTC+2)

Looks like this for ever…

Any update on this topic? 

Hi there,

We are looking into this. Can you please let us know with which brokers you have accounts with?

Best regards,

Panagiotis

Best.Algo.Trader
22 May 2024, 11:41

RE: RE: RE: RE: RE: RE: Cannot open copy strategies anymore on mobile devices (iPhone / iPad) after latest update

PanagiotisCharalampous said: 

Kaspricci said: 

Kaspricci said: 

PanagiotisCharalampous said: 

Kaspricci said: 

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Please send us some troubleshooting information the next time this happens by tapping seven times on the logo inside the main menu. Please paste a link to this discussion inside the text box before you submit it.

Best regards,
 

Hi. I tapped 7 times on the logo and was asked to submit the information. I did. But there was not text field to enter the link of this discussion. Same for iPad. 

Hi there,

Can you please provide us an approximate time when you sent the troubleshooting?

Best regards,

Panagiotis

Just did it again right now on my iPhone (13:49 UTC+2)

Looks like this for ever…

Any update on this topic? 

Hi there,

We are looking into this. Can you please let us know with which brokers you have accounts with?

Best regards,

Panagiotis

I am using FPmarkets accounts. For the same broker accounts I can see the copy strategies in cTrader Web and Desktop. Only Mobile doesn't work.

I had an instant funding demo account as well. But this is no longer in use. 

Best.Algo.Trader
22 May 2024, 19:39

RE: RE: RE: RE: RE: RE: RE: Cannot open copy strategies anymore on mobile devices (iPhone / iPad) after latest update

Kaspricci said: 

PanagiotisCharalampous said: 

Kaspricci said: 

Kaspricci said: 

PanagiotisCharalampous said: 

Kaspricci said: 

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Please send us some troubleshooting information the next time this happens by tapping seven times on the logo inside the main menu. Please paste a link to this discussion inside the text box before you submit it.

Best regards,
 

Hi. I tapped 7 times on the logo and was asked to submit the information. I did. But there was not text field to enter the link of this discussion. Same for iPad. 

Hi there,

Can you please provide us an approximate time when you sent the troubleshooting?

Best regards,

Panagiotis

Just did it again right now on my iPhone (13:49 UTC+2)

Looks like this for ever…

Any update on this topic? 

Hi there,

We are looking into this. Can you please let us know with which brokers you have accounts with?

Best regards,

Panagiotis

I am using FPmarkets accounts. For the same broker accounts I can see the copy strategies in cTrader Web and Desktop. Only Mobile doesn't work.

I had an instant funding demo account as well. But this is no longer in use. 

Looks like the issue has been solved. Thx