Push Notifications stopped on iOS

Created at 08 May 2024, 10:21
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
RO

robert.john.edgar

Follow

Joined 25.01.2023

Push Notifications stopped on iOS
08 May 2024, 10:21

Last notification I received was on Friday.

Have checked everything I can think off and nothing seems to have changed and all notifications seem to be enabled.

Any ideas?

Regards
Rob

@robert.john.edgar
Replies

PanagiotisCharalampous
08 May 2024, 11:48

Hi there,

The issue is under investigation and will be resolved asap.

Best regards,

Panagiotis

@PanagiotisCharalampous

robert.john.edgar
09 May 2024, 17:24

RE: Push Notifications stopped on iOS

PanagiotisCharalampous said: 

Hi there,

The issue is under investigation and will be resolved asap.

Best regards,

Panagiotis

Thanks,
Notifications started again about 3 hours ago.

Just FYI but assume you are probably aware, the notifications are currently showing UNKNOWN for the asset type i.e. “SELL position for UNKNOWN of 1.00 closed successfully”

Cheers

Rob

@robert.john.edgar

PanagiotisCharalampous
10 May 2024, 05:34

RE: RE: Push Notifications stopped on iOS

robert.john.edgar said: 

PanagiotisCharalampous said: 

Hi there,

The issue is under investigation and will be resolved asap.

Best regards,

Panagiotis

Thanks,
Notifications started again about 3 hours ago.

Just FYI but assume you are probably aware, the notifications are currently showing UNKNOWN for the asset type i.e. “SELL position for UNKNOWN of 1.00 closed successfully”

Cheers

Rob

Hi Rob,

Does this happen on all symbols or a specific one? Can you share the broker, the symbol and a screenshot?

Best regards,

Panagiotis

@PanagiotisCharalampous

robert.john.edgar
10 May 2024, 06:17

RE: RE: RE: Push Notifications stopped on iOS

PanagiotisCharalampous said: 

robert.john.edgar said: 

PanagiotisCharalampous said: 

Hi there,

The issue is under investigation and will be resolved asap.

Best regards,

Panagiotis

Thanks,
Notifications started again about 3 hours ago.

Just FYI but assume you are probably aware, the notifications are currently showing UNKNOWN for the asset type i.e. “SELL position for UNKNOWN of 1.00 closed successfully”

Cheers

Rob

Hi Rob,

Does this happen on all symbols or a specific one? Can you share the broker, the symbol and a screenshot?

Best regards,

Panagiotis

Hi there,
Yesterday it was for all asset types.

But when I got up this morning it was now working correctly.

Thanks
Rob
 

@robert.john.edgar
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
cTrader Ltd offers through its group of companies the cTrader platform. The information on this website is for general informational purposes only and does not constitute financial or investment advice. cTrader does not solicit retail investors. Reliance on this information is at your own risk.