Wrong spreads shown or not mentioned

Created at 11 Mar 2024, 09:10
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ncel01

Joined 19.03.2020

Wrong spreads shown or not mentioned
11 Mar 2024, 09:10


Hello,

I noticed that the wrong spreads are shown or not even mentioned on Trader (cross-broker) mobile app.

In addition, the high and low prices are not related (at all) with the symbol price.

See below.

Version 4.8.54456.


@ncel01
Replies

ncel01
15 Mar 2024, 07:23

A friendly reminder for this thread.


@ncel01

PanagiotisCharalampous
15 Mar 2024, 08:18

Hi ncel01,

We are looking at this but we were not able to reproduce yet. Can you advise the app and broker as well?

Best regards,

Panagiotis


@PanagiotisCharalampous

ncel01
15 Mar 2024, 09:29

RE: Wrong spreads shown or not mentioned

PanagiotisCharalampous said: 

Hi ncel01,

We are looking at this but we were not able to reproduce yet. Can you advise the app and broker as well?

Best regards,

Panagiotis

Hi Panagiotis

Yes, of course.

I am using cTrader cross-broker Android v. 4.8.54456.

I am not aware this happens with other instruments but, at least for one of the US indices and/or Germany 30, the spread is not mentioned or it is wrong.

I can see that this is happening (at least) with Pepperstone, TopFX and Varianse.


@ncel01

ncel01
27 Mar 2024, 19:23 ( Updated at: 27 Mar 2024, 19:24 )

Hello,

What's the outcome here? As far as I can see the issue persists.

I'd also suggest that for indices (maybe for some other asset classes as well) the spread shown is based on the price difference (ask-bid) rather than in pips.

Why? Unlike forex, the pip size for indices among different brokers can reach a ratio as low as 1:100.
Furthermore, it is not intuitive to look at a spread based on pips if not knowing the pip position.

Sometimes it is a good idea to think outside the box when it comes to asset classes other than FX.
The fact is that trading encompasses a wide range of assets, not only forex.


@ncel01

PanagiotisCharalampous
28 Mar 2024, 08:02

Hi ncel01,

Fix is in progress.

Best regards,

Panagiotis


@PanagiotisCharalampous

ncel01
28 Mar 2024, 12:28

RE: Wrong spreads shown or not mentioned

PanagiotisCharalampous said: 

Hi ncel01,

Fix is in progress.

Best regards,

Panagiotis

Hi Panagiotis,

That sounds great.

Thanks for informing!


@ncel01

fkouloufakos
30 Oct 2024, 18:49 ( Updated at: 31 Oct 2024, 06:08 )

Why does the spread look like it's a 10th of what it should be?

Not quite the same but similar…I'm using cTrader through FTMO and I want the spread to show up as, in this case, 2.9 and not .29. This also affects my protection settings as well. Is there a way that we can adjust that or is this something locked down by the broker?


@fkouloufakos

PanagiotisCharalampous
31 Oct 2024, 06:24

RE: Why does the spread look like it's a 10th of what it should be?

fkouloufakos said: 

Not quite the same but similar…I'm using cTrader through FTMO and I want the spread to show up as, in this case, 2.9 and not .29. This also affects my protection settings as well. Is there a way that we can adjust that or is this something locked down by the broker?

Hi there,

Pip size is defined by the broker.

Best regards,

Panagiotis


@PanagiotisCharalampous

fkouloufakos
31 Oct 2024, 10:52

RE: RE: Why does the spread look like it's a 10th of what it should be?

PanagiotisCharalampous said: 

fkouloufakos said: 

Not quite the same but similar…I'm using cTrader through FTMO and I want the spread to show up as, in this case, 2.9 and not .29. This also affects my protection settings as well. Is there a way that we can adjust that or is this something locked down by the broker?

Hi there,

Pip size is defined by the broker.

Best regards,

Panagiotis

Yiasou Panagiotis :D
Thanks for the info and that's what i assumed but I was really hoping there was a bot or something that could be adjusted to make this look better. The way it is now, I can't set up small advanced stop protection and I feel this is the reason. 
Thanks for reaching out and if you ever happen to stumble across something please let me know :)

Cheers

Frank


@fkouloufakos