internet access is having problems

Created at 11 Dec 2022, 18:47
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yaqeenmnoor's avatar

yaqeenmnoor

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Joined 15.11.2016

internet access is having problems
11 Dec 2022, 18:47

I want to say that the cTrader application with Telkomsel (Indonesia) internet access is having problems; access seems to be restricted.

In contrast to Indosat Ooreedoo's internet, it can run smoothly. and several internet providers in Indonesia have no problems with it.

According to my experience, only Telkomsel has problems like this. I have consulted with Telkomsel, and he said cTrader had blocked Telkomsel's access.

Please provide a solution for this, so that Telkomsel users like me and others can use the cTrader app (especially on Android) smoothly.

I sent a video for details (email)

@yaqeenmnoor
Replies

PanagiotisChar
12 Dec 2022, 11:04

Dear trader,

Please send us some troubleshooting from your application. To do so, tap seven times on the logo inside the main menu of the application.

Best regards,

cTrader Team

@PanagiotisChar
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