Reporting Incorrect trades
Reporting Incorrect trades
18 Oct 2022, 15:37
There is NO WAY anyone can take this app seriously? Bitcoin traders get ripped off when placing a market order. The buy/sell shows one thing, yet when placing a to market order the ending price is completely inaccurate/wrong.
Example..19591/19611, order placed as 10 BTC entry price at 19815. -$3,200 instantly down. WTF?
That's not a spread issue, it misleading to Market price/value and breaches several due diligence laws.
Also occurs on the web platform.
This was already reported as a bug (missleading traders with inaccurate pricing is a serious offence), yet met with nothing but silence....
cTrader is a joke/scam?
Replies
essark
20 Oct 2022, 05:30
RE:
Spotware said:
Dear trader,
Execution and price feeds are handled by the broker, not by the platform. Please contact your broker regarding this matter.
Best regards,
cTrader Team
It has nothing to do with the execution and price feeds. Its the way which cTrader displays the pre-order and post order executions. It does not factor in volume and correctly display the actual price payable *prior* to trading. This is a platform issue, not a data feed issue and as such cTrader is negligent here.
@essark
Spotware
19 Oct 2022, 08:40
Dear trader,
Execution and price feeds are handled by the broker, not by the platform. Please contact your broker regarding this matter.
Best regards,
cTrader Team
@Spotware