iOS notification allerts - push on app dosen't work

Created at 22 Oct 2021, 13:25
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gnsmaciej

Joined 22.11.2018

iOS notification allerts - push on app dosen't work
22 Oct 2021, 13:25


hello

 

Since a longer time I have an issue with push notification on my iOS app ver. 4.2.54297 I don’t get the notification via app (price and postion allerts – stop loss, etc.) they are marked on app. See the attachment. There are moments wenn it works, but only a coupple times, then it stops working.

The notification are allowed in iOS setup for this app aswell.

Can you check the issue, it may be something by the server side  ? I have already reinstaled the app couple times, unfortunetly it dosent fixed the issue.

 

anyone have any tips ? 

as a spare I made a notification via email, but will be much better get it via app

 

best regards 


@gnsmaciej
Replies

PanagiotisCharalampous
25 Oct 2021, 10:34

Hi gnsmaciej,

Can you please let us know your broker? Also make sure your phone is not on "saving energy" mode.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook


@PanagiotisCharalampous

gnsmaciej
25 Oct 2021, 10:43

RE:

PanagiotisCharalampous said:

Hi gnsmaciej,

Can you please let us know your broker? Also make sure your phone is not on "saving energy" mode.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

the "saving energy" mode.was switched off, the broker is IC Markets. 


@gnsmaciej