My app opens with only WiFi not 4G.

mohanrajdeenadayalan
15 Jun 2021, 12:40

C trader APP NOT Working on 4G

Hi,

  I’m from Australia,

im having Telstra Mobile data connection and Vodaphone mobile data connection

i have iPhone 11pro all software up to date.

suddenly C trader app stopped working on Telstra 4G network for the past 40 days.

it was working fine before.

But my recent bought Vodaphone 4G mobile data sim makes this C trader app works fine on my IPhone.

I checked with Telstra network technical team, Apple Support , no one can find out this issue.

any help from the community pls.

can any one send the details to contact C trader App support.

thanks

Mohan

mohanrajdeenadayalan@gmail.com

PanagiotisCharalampous
15 Jun 2021, 14:04

Hi mohanrajdeenadayalan,

We had several reports regarding this issue with this ISP. The issue seems related with specific ISP providers and there is not much we can do about this unfortunately.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
17 Jun 2021, 11:04

Hi to both,

We are investigating some possible solutions for this problem and we need some assistance in testing. If any of you can help us, please contact me at community@spotware.com or on Telegram.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

tradex1
18 Jun 2021, 10:03 ( Updated at: 18 Jun 2021, 11:42 )

RE:

iwlia0205@gmail.com said:

Hi, guys

I can't open C trader app with 4G but its working in Only Wifi zone. 
 

I have used it for 3yrs without any problems 

but its not working suddenly. 
 

All Same circumtances but I dont know why its not open with 4G. 
 

Is there someone have a solutions? 
thank you in advance. 

Hi Guys

You may like to update to pepperstone (or your broker) ctrader app 4.1.54293 as this problem has been fixed for me without changing anything as had the exact same symptons, didnt work on optus, telstra vodaphone 4G networks directly, only on wifi or hotspot using same carriers.

This problem has been ongoing since the begining of the year, see thread below

cTDN Forum - Mobile trading app only works on wifi (ctrader.com)

myrtlegonzalez73
23 Jul 2021, 10:07

Hello,

I've been troubleshooting this same problem as well, where it wont connect to ctrader server on Telstra 4G mobile network, seems to
be after a recent update, where its been rock solid for last 6 months.

I also tried the legacy app with same symtoms.

I have also updated to IOS 14.4.2 on both iphone x and ipad and doesn't work on 4G network and works always when on wifi network

I couldn't see how the ISP blocking as the same device same IOS same app that wont connect on 4G connects immediately on telstra wifi

I've also deleted the app and its data and re signed in again and get exact same issue

Lastly I just tried connecting from ipad wifi only device using my ios iPhone as hotspot and works yet wont work directly from iphone unless it is connection to wifi.

witmq
26 Jul 2021, 16:15

RE: Exactly same issue

myrtlegonzalez73 said:

Hello,

I've been troubleshooting this same problem as well, where it wont connect to ctrader server on Telstra 4G mobile network, seems to
be after a recent update, where its been rock solid for last 6 months.

I also tried the legacy app with same symtoms.

I have also updated to IOS 14.4.2 on both iphone x and ipad and doesn't work on 4G network and works always when on wifi network

I couldn't see how the ISP blocking as the same device same IOS same app that wont connect on 4G connects immediately on telstra wifi

I've also deleted the app and its data and re signed in again and get exact same issue

Lastly I just tried connecting from ipad wifi only device using my ios iPhone as hotspot and works yet wont work directly from iphone unless it is connection to wifi.

Hi there,

I’ve been on undergoing with exactly the same issue and advised from Telstra support to contact CTrader support as per case ref.# 16500936. At the moment I’m looking forward to what solution of it. 
 

amusleh
27 Jul 2021, 12:22

RE: RE: Exactly same issue

witmq said:

myrtlegonzalez73 said:

Hello,

I've been troubleshooting this same problem as well, where it wont connect to ctrader server on Telstra 4G mobile network, seems to
be after a recent update, where its been rock solid for last 6 months.

I also tried the legacy app with same symtoms.

I have also updated to IOS 14.4.2 on both iphone x and ipad and doesn't work on 4G network and works always when on wifi network

I couldn't see how the ISP blocking as the same device same IOS same app that wont connect on 4G connects immediately on telstra wifi

I've also deleted the app and its data and re signed in again and get exact same issue

Lastly I just tried connecting from ipad wifi only device using my ios iPhone as hotspot and works yet wont work directly from iphone unless it is connection to wifi.

 

Hi there,

I’ve been on undergoing with exactly the same issue and advised from Telstra support to contact CTrader support as per case ref.# 16500936. At the moment I’m looking forward to what solution of it. 
 

Hi,

Can you give me these details please:

• Your broker name
• cTrader app version
• Your phone model
• Your phone OS version

mohanrajdeenadayalan
27 Jul 2021, 13:12

RE: RE: RE: Exactly same issue

pepperstone

iphone 11 Pro 256 GB

iphone software 14.6

c trader version 4.1.54294

amusleh said:

witmq said:

myrtlegonzalez73 said:

Hello,

I've been troubleshooting this same problem as well, where it wont connect to ctrader server on Telstra 4G mobile network, seems to
be after a recent update, where its been rock solid for last 6 months.

I also tried the legacy app with same symtoms.

I have also updated to IOS 14.4.2 on both iphone x and ipad and doesn't work on 4G network and works always when on wifi network

I couldn't see how the ISP blocking as the same device same IOS same app that wont connect on 4G connects immediately on telstra wifi

I've also deleted the app and its data and re signed in again and get exact same issue

Lastly I just tried connecting from ipad wifi only device using my ios iPhone as hotspot and works yet wont work directly from iphone unless it is connection to wifi.

 

Hi there,

I’ve been on undergoing with exactly the same issue and advised from Telstra support to contact CTrader support as per case ref.# 16500936. At the moment I’m looking forward to what solution of it. 
 

Hi,

Can you give me these details please:

• Your broker name
• cTrader app version
• Your phone model
• Your phone OS version

amusleh
27 Jul 2021, 13:33

RE: RE: RE: RE: Exactly same issue

mohanrajdeenadayalan said:

pepperstone

iphone 11 Pro 256 GB

iphone software 14.6

c trader version 4.1.54294

 

amusleh said:

witmq said:

myrtlegonzalez73 said:

Hello,

I've been troubleshooting this same problem as well, where it wont connect to ctrader server on Telstra 4G mobile network, seems to
be after a recent update, where its been rock solid for last 6 months.

I also tried the legacy app with same symtoms.

I have also updated to IOS 14.4.2 on both iphone x and ipad and doesn't work on 4G network and works always when on wifi network

I couldn't see how the ISP blocking as the same device same IOS same app that wont connect on 4G connects immediately on telstra wifi

I've also deleted the app and its data and re signed in again and get exact same issue

Lastly I just tried connecting from ipad wifi only device using my ios iPhone as hotspot and works yet wont work directly from iphone unless it is connection to wifi.

 

Hi there,

I’ve been on undergoing with exactly the same issue and advised from Telstra support to contact CTrader support as per case ref.# 16500936. At the moment I’m looking forward to what solution of it. 
 

Hi,

Can you give me these details please:

• Your broker name
• cTrader app version
• Your phone model
• Your phone OS version

 

Hi,

Thank you for providing the detail, we will continue our investigation and we will update you ASAP.

mohanrajdeenadayalan
27 Jul 2021, 13:38

Please contact me

in telegram 

mobile: +61412243037

novelty4you05
23 Aug 2021, 09:08

Hi,

Has there been any update on this issue?

I live in the UK, I'm on the Three mobile network with 5G and my cTrader app does not work on mobile data. I can only access the app at home on wifi.

What exactly is causing this issue? I have app version 4.2.54297 and I trade through IC Markets, using their app version of cTrader.

Thanks

i.maghsoud
19 Sep 2021, 13:36

RE: RE: RE: RE: RE: Exactly same issue

amusleh said:

mohanrajdeenadayalan said:

pepperstone

iphone 11 Pro 256 GB

iphone software 14.6

c trader version 4.1.54294

 

amusleh said:

witmq said:

myrtlegonzalez73 said:

Hello,

I've been troubleshooting this same problem as well, where it wont connect to ctrader server on Telstra 4G mobile network, seems to
be after a recent update, where its been rock solid for last 6 months.

I also tried the legacy app with same symtoms.

I have also updated to IOS 14.4.2 on both iphone x and ipad and doesn't work on 4G network and works always when on wifi network

I couldn't see how the ISP blocking as the same device same IOS same app that wont connect on 4G connects immediately on telstra wifi

I've also deleted the app and its data and re signed in again and get exact same issue

Lastly I just tried connecting from ipad wifi only device using my ios iPhone as hotspot and works yet wont work directly from iphone unless it is connection to wifi.

 

Hi there,

I’ve been on undergoing with exactly the same issue and advised from Telstra support to contact CTrader support as per case ref.# 16500936. At the moment I’m looking forward to what solution of it. 
 

Hi,

Can you give me these details please:

• Your broker name
• cTrader app version
• Your phone model
• Your phone OS version

 

- Pepperstone

- 4.2.54296

-Iphone 6s

- IOS 14.4

- Telstra 4G (Boost mobile service provider)

 

amusleh
20 Sep 2021, 09:40 ( Updated at: 20 Sep 2021, 09:52 )

RE: RE: RE: RE: RE: RE: Exactly same issue

i.maghsoud said:

amusleh said:

mohanrajdeenadayalan said:

pepperstone

iphone 11 Pro 256 GB

iphone software 14.6

c trader version 4.1.54294

 

amusleh said:

witmq said:

myrtlegonzalez73 said:

Hello,

I've been troubleshooting this same problem as well, where it wont connect to ctrader server on Telstra 4G mobile network, seems to
be after a recent update, where its been rock solid for last 6 months.

I also tried the legacy app with same symtoms.

I have also updated to IOS 14.4.2 on both iphone x and ipad and doesn't work on 4G network and works always when on wifi network

I couldn't see how the ISP blocking as the same device same IOS same app that wont connect on 4G connects immediately on telstra wifi

I've also deleted the app and its data and re signed in again and get exact same issue

Lastly I just tried connecting from ipad wifi only device using my ios iPhone as hotspot and works yet wont work directly from iphone unless it is connection to wifi.

 

Hi there,

I’ve been on undergoing with exactly the same issue and advised from Telstra support to contact CTrader support as per case ref.# 16500936. At the moment I’m looking forward to what solution of it. 
 

Hi,

Can you give me these details please:

• Your broker name
• cTrader app version
• Your phone model
• Your phone OS version

 

- Pepperstone

- 4.2.54296

-Iphone 6s

- IOS 14.4

- Telstra 4G (Boost mobile service provider)

 

 

Hi,

Can you please send me your Telstra phone number, account number and service number linked to the Wifi via Telegram?

ftmo1625564661
22 Oct 2021, 03:29

RE: RE: RE: RE: RE: RE: RE: Exactly same issue

I am having the exact same issue. This isn't good enough... We need access to our trading account when not on wifi - to manage positions. 

Is there any resolution to this please? I am on the Telstra 5G network and have the updated Ctrader app, and updated IOS for the Iphone 12. It is on ios 14.8 - just updated last night

mohanrajdeenadayalan
22 Oct 2021, 05:17

RE: RE: RE: RE: RE: RE: RE: Exactly same issue

mohan +61412243037

please message me in telegram, what’s app or direct message.

email : mohanrajdeenadayalan@gmail.com

amusleh said:

i.maghsoud said:

amusleh said:

mohanrajdeenadayalan said:

pepperstone

iphone 11 Pro 256 GB

iphone software 14.6

c trader version 4.1.54294

 

amusleh said:

witmq said:

myrtlegonzalez73 said:

Hello,

I've been troubleshooting this same problem as well, where it wont connect to ctrader server on Telstra 4G mobile network, seems to
be after a recent update, where its been rock solid for last 6 months.

I also tried the legacy app with same symtoms.

I have also updated to IOS 14.4.2 on both iphone x and ipad and doesn't work on 4G network and works always when on wifi network

I couldn't see how the ISP blocking as the same device same IOS same app that wont connect on 4G connects immediately on telstra wifi

I've also deleted the app and its data and re signed in again and get exact same issue

Lastly I just tried connecting from ipad wifi only device using my ios iPhone as hotspot and works yet wont work directly from iphone unless it is connection to wifi.

 

Hi there,

I’ve been on undergoing with exactly the same issue and advised from Telstra support to contact CTrader support as per case ref.# 16500936. At the moment I’m looking forward to what solution of it. 
 

Hi,

Can you give me these details please:

• Your broker name
• cTrader app version
• Your phone model
• Your phone OS version

 

- Pepperstone

- 4.2.54296

-Iphone 6s

- IOS 14.4

- Telstra 4G (Boost mobile service provider)

 

 

Hi,

Can you please send me your Telstra phone number, account number and service number linked to the Wifi via Telegram?