I dont get any notification on my ctrader app

Created at 08 Apr 2021, 17:29
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
RE

reece.williamson1701

Follow

Joined 16.03.2021

I dont get any notification on my ctrader app
08 Apr 2021, 17:29

All of my notifications are turned on however my push notifications are not working even thought every thing is on. This is really annoying because i have to manually look at the app rather than getting a notification when my trade is active due to notifications not working. pleaseee could you help fix this. 

Thanks 

@reece.williamson1701
Replies

PanagiotisCharalampous
09 Apr 2021, 08:22

Hi reece.williamson1701,

Can you please let us know the following? 

  1. Your application OS (Android, iOS).
  2. Your application version and OS version.
  3. Your broker.

Best Regards,

Panagiotis 

Join us on Telegram

@PanagiotisCharalampous

reece.williamson1701
09 Apr 2021, 14:44

my software is OS the version is 14.4.2 and my broker is ICMarkets thanks in advance :)

@reece.williamson1701

PanagiotisCharalampous
09 Apr 2021, 15:32

Hi reece.williamson1701,

There is a known issue related to push notifications for some IC Markets using the iOS app. It will be resolved in an upcoming update.

Best Regards,

Panagiotis 

Join us on Telegram

@PanagiotisCharalampous
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
The services provided by Spotware Systems Ltd. are not available to citizens or residents of the USA. Neither is the information on our websites directed toward soliciting citizens or residents of the USA.