ctrader limited phone app is VERY slow and freezes

mootje10
25 Mar 2019, 15:48

I have the same problem. I use Ctrader with FxPro and Octafx and with both brokers the mobile app constantly freezes since the update. The older version was working fine. I am using a Samsung s8 (Android) and the mobile apps are almost useless at the moment. Each time I have to close it and open it again to use it. 

PanagiotisCharalampous
26 Mar 2019, 11:15

Hi to both,

Our product team is having a look at this issue. It should be resolved with the next update.

Best Regards,

Panagiotis

forextik
27 Aug 2019, 13:26

I still have the issue! When volatilit’s get higher button stop working. Mt4 was working better, never had issues like this. I think you should not distribute such a software if it is not working properly.... or are you going to give back lost money?? Don’t you think this is a sort of very big problem??? Or if there are only some mobile working fine... tell us which is the mobile phone we have to buy!!!!

forextik
28 Aug 2019, 09:37

and even if someone ask help, no one answer... this is not a good sign!!!

so none from Spotware care about its costumers???

crrader is still freezing when there is high volatile on mobile, android version!!!

are you going to give lost money back????

PanagiotisCharalampous
28 Aug 2019, 10:18

Hi Matteo,

If you want to help us troubleshoot the issue you are experiencing, please go to the Main Menu and tap 7 times on the logo on the left. This will send us information to see what the issue might be.

Best Regards,

Panagiotis

mcho911
09 Oct 2020, 23:22

On going issue

Hi,

I guess I'm not the only one facing the same issues. 

PanagiotisCharalampous
12 Oct 2020, 08:23

Hi mcho911,

This is an old thread so probably you are facing different issues. Please send us some troubleshooting information as per the instructions above

Best Regards,

Panagiotis 

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